Solution Consultant Customer Workflows
Solution Consultant Customer Workflows
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Job Description
We are currently seeking a Digital Solution Consultant (SC) Customer Workflows to join the rapidly growing Presales Digital team. As an SC youwill provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners principally through proposal production ServiceNow product demonstrations and the scoping and delivery ofBusiness Value Assessments.Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organisation is focused on.
Job Responsibilities
- Assist Digital Sales teams in the qualification of customer needs through discovery;
- Participation across the sales lifecycle on acquiring new customers;
- Provide mentoring and training to peers colleagues and partners;
- Demonstrations of the product both standard and tailored to prospects and existing customers
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s);
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects;
- Responding to Request for Information/Proposal documents;
- Staying current on product developments/releases to a level required for demo and POC/POV;
- Supporting Marketing events user conferences trade shows webinars etc.;
- Staying current on competitive analyses and understanding differentiators between the company and its competitors;
- Responsible for understanding business and technical problems addressed by the products including key regulations business drivers evolving business needs security etc.;
- In conjunction with Sales and Professional Services conduct transition briefing communicate commitments and expectations in preparation for deployment;
- Act as the ServiceNow subject matter expert at Executive briefings / marketing events;
Qualifications :
.In order to be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 2 years of experience in a presales role in a SaaS or PaaS environment
- An Open and creative mind
- Ability to actively listen to customer requirements and provide a solution to address the customers business issue;
- Being proactive without being told what to do;
- Ability to prioritise tasks and be efficient to minimise wasted effort;
- Proven ability to live up to commitments while maintaining integrity and focus on details;
- Demonstrated ability to learn new technology;
- Background in ITIL Service Management Asset Management IT Managementand Security Operationswould be advantageous
- Exceptional communication and presentation skills to include technical and business concepts
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
