IT Support Specialist mfd
IT Support Specialist mfd
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
- Respond to and resolve technical support requests from users ensuring excellent service and timely responses.
- Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops MacBooks iPhones and Samsung Android phones.
- Manage tickets in the Jira service desk system escalating issues to higher support levels as needed.
- Support endusers both remotely and onsite providing guidance on the use of Microsoft Office 365 MS Defender and other enterprise applications.
- Assist with configuration and deployment of user devices leveraging tools like Intune Jamf (for Macs) and SnipeIT for asset management.
- Perform basic network troubleshooting and support including the use of Meraki equipment and configurations.
- Assist in setting up and troubleshooting meeting room equipment TVs and other audio/visual technology.
Qualifications :
- 13 years of proven experience in IT support or a related field ideally in a corporate environment.
- Familiarity with Microsoft Office 365 Azure MS Defender Jamf Intune and basic networking.
- Strong problemsolving skills customer service focus and the ability to manage multiple priorities.
- Excellent communication skills with an ability to explain technical issues to nontechnical users.
- Bachelors degree (or equivalent) in information technology or computer science
- Professional certification like CompTIA A or equivalent is preferred but not required.
Additional Information :
- Work at Germanys first green unicorn and play an active role in shaping the solar energy revolution.
- The sun shines all over the world at Enpal you will find a highly motivated and diverse team with more than 65 different nationalities.
- Would you rather keep your pet at home or your colleagues in the office communityEven after the pandemic we offer you a hybrid working model.
- We fulfill every startup clich in our modern office in BerlinFriedrichshain youll find everything your heart desires from a table tennis table and yoga corner to a rooftop terrace and stocked drinks fridge.
- Your start at Enpal Get to know the company your team colleagues and our founder Mario on your onboarding day.
- Stay up to date Whether its company figures at our monthly allhands meetings or how a photovoltaic system works at Lunch & Learn youll always be in the know.
- Energy transition only works together At Enpal you can expect a legendary team spirit and unforgettable team events.
- No progress without mistakes We have a strong feedback culture and grow with your input.
At Enpal we are proud of the diversity of our team. No decisions are made on the basis of skin color religion or religious belief ethnic or national origin nationality gender identity sexual orientation disability or age either during the recruitment process or during the employment relationship. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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