Retail Partnerships Assistant

Were more than just a jewellery brand. Were on a mission to revolutionise the jewellery experience.

At Astrid & Miyu you have the chance to be part of something special. Working with people who are always ready to cheer you on. A place where you can be your true authentic self and bring your unique talents to the table.

Whilst experience is important alignment to our values is even more so:

Grow Together We are in it together learning sharing and growing so that we succeed as one.

Celebrate Each Other We uplift each other and make each other sparkle

Break All Boundaries We throw out the rule book for full freedom to innovate.

Ready to create some magic with us Then youre in the right place.

The Retail Partnerships side of the business is growing rapidly and we have some ambitious and very exciting plans for 2025 last year we launched with four premium partners in the Middle East and this year we are taking our international partnerships journey even further.

Whats the Mission

Working alongside our Retail Partnerships Manager you will be passionate about the Astrid & Miyu product and driving the brand internationally. You will have a keen eye for detail enjoy being analytical problem solving and be able to give exceptional customer service and support to our growing retailers

What does success look like

• Be responsible for all of our Retail Partnerships data including keeping our CRM database up to date inputting all of our orders and processing returns
• You will always be looking at new ways of doing things and automating processes as we grow
• You will create seasonal line sheets and picture packs according to the retailers needs to make their buying journey as smooth as possible
• Liaise with our existing retailers inclusive of key partners such as Harvey Nichols and Brown Thomas to process queries stock issues and pre order requirements
• You will collate imagery and copy in our retailers required formats
• Liaise with Logistics to ensure timely despatch of Wholesale orders
• Alongside the Retail Partnerships Manager you will review performance and look for product opportunities
• You will keep in close communication with finance to make sure invoices are raised for delivered product
• Compile all new vm kits and send out
• Assist with new and existing store training travelling across the UK to make sure the brand looks exceptional in every outlet
• Look after all new sample requests
• Assist in new and existing partnerships meetings delivering wonderful customer service
• Manage and create a system for credit notes and faulty returns
• Assist with packing of orders as required
• Support with Wholesale events & Trade Shows internationally

What would you like from me

• You have good attention to detail and strong organisational skills
• You enjoy talking to new people and building relationships
• You enjoy problem solving and finding solutions
• You thrive working as part of a team and getting stuck in
• You are able to work to deadlines and complete orders in a timely manner
• You resonate with our core values passionately
• You have a good knowledge of Excel/Google Sheets and a willingness to learn and develop new skills
• You feel confident collaborating with other teams and communicating efficiently
• You have experience of sales either in a retail store environment customer service or wholesale capacity
• You have a passion for delivering exceptional customer service
• You share our mission of growth

What we do for you:

• 26000 per year
• A chance to be part of something big & growing and to make a real impact on peoples journeys
• A supportive and collaborative team thats always ready to cheer you on.
• Opportunities to grow learn and stretch yourself in ways you never thought possible.
• Flexibility to be your authentic self and bring your unique talents to the table
• Product Allowance Friends & Family Discount.
• Hybrid and flexible working plus summer hours.
• 25 days holiday bank holidays loyalty accrual Buy/Sell options.
• Lunch clubs & Socials.
• Personal Financial Coaching.
• Allowance toward your work from home set up.
• Sabbatical after 3 years service.
• Increased parental leave after 2 years service.

We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values and having the freedom to be fully empowered to flourish and be your best self.