Job Title: Sr Desktop Support Tech.
Location: Richmond VA (ONSITE)
Duration: 48 months with possible extension
Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors
Duration: Expected to go 1 yr beyond May 31 2025
Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site NO OFFER will be extended until the inperson interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
- Responding to queries on the phone via email in person or through remote access.
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN Networking and ISP problems.
Required/Desired Skills
Skill | Required /Desired | Amount | of Experience |
Strong working knowledge of computer systems hardware and software including drivers and bios | Required | 6 | Years |
Excellent problemsolving analytical and teamworking skills | Required | 4 | Years |
Excellent communication and interpersonal skills. | Required | 4 | Years |
demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
Writing and editing training manuals. | Required | 4 | Years |
Running reports and analyzing common complaints and problems. | Required | 4 | Years |
An openness to learning new technologies. | Required | 2 | Years |
An openness to learning new technologies. | Required | 4 | Years |
Questions
No. | Question |
Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment |
Question2 | Please list candidates email address. |
Question3 | In what city and state does your candidate currently reside |
Question4 | Role requires the candidate to be 100% ON SITE from Day 1. If selected does your candidate agree to this arrangement |
Question5 | Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then IN PERSON if there is interest. Since this role is 100% on site NO OFFER will be extended until the inperson interview is completed. Is your candidate aware of this |
Question6 | Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then an IN PERSON will be conducted if there is interest. Since this role is 100% on site NO OFFER will be extended until the inperson interview is completed. Is your candidate aware of this |