Customer Service - B1 - H
Customer Service - B1 - H
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To support NZ and Australian panels. To make weekly quality control calls to ensure that both panels remain compliant in the aim of meeting weekly Helpdesk KPIs and to ensure full support of our Global KPIs.
Responsibilities:
- Regular compliance check via outgoing weekly Quality Control phone calls
- Welcome calls
- To provide help/information for incoming queries. Helpdesk take incoming phone calls and emails from Panel members answering queries trouble shooting requesting supplies and resolving any technical queries
- Promote special feeling of membership via ad hoc calls
- Demographic updates notifying competition winners returning voice mail messages dispatch follow up and any other ad hoc calls
- To pick up trends
- To filter feedback through; positive/negative
Qualifications :
- High school certificate or equivalent
- Customer Service experience
- Good excel computer skills
- Excellent verbal and written communication skills
- Self motivation hard working with an ability to work late hours
- Good time management
- Commitment to troubleshooting problems and finding feasible solutions
- Smile in your voice
- Patience
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
