Guest Relations Agent
Guest Relations Agent
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Guest Relations Agent aboard La Dolce Vita Orient Express. This position is key to ensuring that our guests have a seamless and unforgettable experience embodying the highest standards of hospitality and service.
Key Responsibilities:
- Act as an Ambassador of La Dolce Vita Orient Express providing a warm welcome and personalized service to our guests.
- Manage concierge services guest reservations and correspondence handling special requests with attention to detail.
- Oversee checkin and checkout procedures ensuring a smooth guest journey.
- Possess indepth product knowledge to provide accurate information about our journeys and experiences.
- Monitor guest feedback and collaborate with teams to continuously enhance the experience.
- Uphold the Orient Express brand standards ensuring professionalism and excellence at all times.
Qualifications :
Who Were Looking For:
- Previous experience in guest relations or a similar hospitality role.
- Strong interpersonal and organizational skills with the ability to multitask in a fastpaced environment.
- A proactive approach to problemsolving and anticipating guest needs.
- Fluency in English (additional languages are a plus).
- A passion for luxury hospitality and a commitment to exceeding guest expectations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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