GDOT GIS IT Support Specialist
GDOT GIS IT Support Specialist
Posted on :
11-02-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-02-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Position: GDOT GIS IT Support Specialist
Location: Atlanta GA 30308
Duration: 4 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
Job Summary:
- The client Dept. of Transportation is seeking an Esri ArcGIS end user support specialist to analyse troubleshoot and resolve technical support requests.
- Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1 Esri Roads and Highways) Enterprise applications (e.g. GDOT custom Esri Web/Experience Builder and Esri Enterprise Portal applications) cloud products (e.g. ArcGIS Online and SiteScan) and mobile products (Field Maps). Reviews and triages submitted support tickets.
- Contacts users to clarify gather information isolate replicate and troubleshoot issues.
- Resolves or escalates issue to more experienced staff. Provides user instruction/guidance.
- Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles.
- Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.
- Candidate will be working in the Enterprise GIS Team of IT Applications.
- Candidates will primarily work with EGIS and IT team members and interacting with end users/customers.
- The candidate will follow guidance in providing ticket resolutions.
- The Enterprise GIS team is composed of 2 ArcGIS developers2 System Administrators a data manager and team leader. GDOT GIS applications support GIS feature mapping project planning emergency operations permitting safety traffic records etc.
Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
- Provides excellent customer service followup and followthrough to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications enables customers to be more productive with GIS
Assists team with GIS upgrades projects and provides oncall supports needed - Develops updates or maintains system/technical documentation as needed
- Develops GDOT GIS User Group resources and assists in training material creation
Work Terms and Conditions:
- GDOT has NOT specified a number of days onsite vs remote.
- GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and inoffice work.
- Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
- The consultant will follow all applicable client and GDOT policies procedures standards guidelines and accepted best practices.
- The position end date is set for the end of the GDOT Fiscal Year.
- GDOT may exercise the option to renew contracts in oneyear increments.
- Several successful consultants have continued working for several years with contract extensions.
- However GDOT is under no obligation to extend contracts and may terminate employment at any time.
- When teleworking or working remotely consultant must have suitable internet connection and environment to comply with GDOT telework policies.
- The Department has 13 holidays which consultants are not allowed to work nor make up any time for those holiday weeks without managements approval. Consultants are not to take extended leave during their first year of service (e.g. greater than 1week).
- Consultant must have cell phone which can be used for business calls.
- GDOT does not provide free parking. All routine commuting expenses are the responsibility of the consultant.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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