Production Support Analyst
Production Support Analyst
Posted on :
11-02-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client provider of digital technology and transformation information technology and services
Position: Production Support Analyst
Location: Woodland Hills CA / Atlanta GA / Richmond VA / Mason OH
Duration: 6 Months
Job Type: Contract
Work Type: Onsite/Remote
Position Overview:
- Production Support Analyst (Claims Processing & Monitoring) is responsible for overseeing and managing various operational tasks related to claims processing.
- This role involves monitoring job executions troubleshooting failures and ensuring smooth workflow execution within the claims processing lifecycle.
- The analyst will work closely with different teams to support preadjudication monitoring payment jobs and OTVM transactions.
- Additionally they will be responsible for performance tuning incident analysis and maintaining compliance through audit evidence packages.
- A strong understanding of healthcare claims processing systems including OTVM and Facets is essential for success in this role.
Key Responsibilities:
- Tidal Job Monitoring: Oversee job execution troubleshoot failures and ensure job completion.
- New Alerts & Agents: Set up and manage system alerts and agent configurations.
- PreAdjudication Monitoring: Monitor preadjudication processes to ensure data accuracy and consistency.
- Support Payment Jobs: Provide support for paymentrelated batch jobs.
- OTVM Monitoring Support: Track and troubleshoot OTVMrelated transactions.
- Adjudication Support: Assist in claim adjudication processes ensuring accuracy and compliance.
- Recon & Audit Controls Execution: Perform reconciliation and audit control tasks.
- Claims Research & Paper Claims Process: Investigate claim discrepancies and process paper claims.
- Audit Evidence Packages: Prepare and maintain compliance documentation.
- Performance Tuning & Optimization Support: Enhance system performance and optimize processes.
- SOP Documentation & Maintenance: Develop and update standard operating procedures.
- Flexclone Support: Manage and troubleshoot Flexclone environments.
- Latency & Throughput Monitoring: Ensure optimal system performance and response times.
- Troubleshooting & Recovery: Diagnose and resolve system issues efficiently.
- Running Internal SWAT & TOC SWAT Participation: Participate in SWAT teams for critical issue resolution.
- Root Cause Analysis & Preventative Action Tracking: Identify root causes and track preventative measures.
- Internal Corrective Action Plans: Implement corrective actions to mitigate recurring issues.
- Incident Analysis & Reporting: Analyze incidents and generate detailed reports.
Key Qualifications:
- Bachelors degree in computer science Information Technology Engineering or a related field.
- Experience in production support with a focus on monitoring troubleshooting and optimizing largescale enterprise systems.
- Proven expertise in managing and monitoring Tidal job scheduling systems for efficient batch processing and troubleshooting failures.
- Handson experience with Tidal Informatica SQL Server Oracle SQL Developer Tableau for job monitoring data analysis and reporting.
- Proficiency in SNOW (ServiceNow) for incident and change management workflows.
- Expertise in Microsoft Suite for documentation and communication ensuring streamlined operational processes.
- Experience in IT operations and claims processing.
- Strong analytical and troubleshooting skills.
- Familiarity with healthcare claim processing systems and workflows.
- Experience in monitoring and supporting largescale enterprise applications.
- Excellent communication and documentation skills.
Domain Knowledge:
- OTVM (Optum Transaction Validation Management) Essential for handling healthcare transactions.
- Facets Knowledge of healthcare claims processing and management.
- Claims Flow (Most Important) Understanding the endtoend claims processing lifecycle.
- Claim Processing Handson experience in handling healthcare claims troubleshooting and ensuring compliance
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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