WFM Scheduler
WFM Scheduler
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Create and maintain schedules that meet service level goals while ensuring efficient resource utilization.
- Adjust schedules proactively to accommodate realtime changes such as unforeseen call volume spikes or agent absences.
- Ensure proper management of breaks leaves and training schedules minimizing disruption to operations.
Locations: Hyderabad and Chennai
Employment Type
Full Time
Key Skills
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