Sales Operations Supervisor

Why Join Us

At VoiceTeam we are committed to a We Care culture where employees feel valued supported and empowered. Our dynamic work environment promotes professional development innovation and collaboration. If you have a passion for leadership sales and driving performance this is your opportunity to grow with us!

Position Summary:

The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets enhance customer acquisition and ensure operational efficiency. This role involves monitoring sales performance coaching team members and optimizing sales processes. The ideal candidate is a resultsdriven leader with excellent communication skills a strong analytical mindset and a deep understanding of sales strategies.

Key Responsibilities:

Sales Performance & Team Management

• Supervise and motivate a team of sales representatives to meet and exceed sales goals.
• Monitor key sales metrics including conversion rates revenue growth and client acquisition.
• Conduct regular coaching sessions and training programs to enhance team skills and product knowledge.
• Implement strategies to boost productivity and maintain high engagement levels among the team.

Operational Excellence & Process Optimization

• Work closely with Workforce Management (WFM) to ensure adequate staffing levels and schedule adherence.
• Identify sales process inefficiencies conduct root cause analysis and implement improvements.
• Ensure accurate data entry and proper documentation of customer interactions in CRM systems.

Customer Experience & Relationship Management

• Ensure that the team provides exceptional customer service throughout the sales process.
• Enforce compliance with quality standards and sales ethics to maintain company reputation.
• Collaborate with QA and Training teams to enhance sales techniques and service quality.

Collaboration & Reporting

• Work closely with HR to manage employee relations attendance and disciplinary actions.
• Provide detailed reports on sales performance trends and forecasts to senior management.
• Act as a liaison between sales marketing and operations to align strategies and drive results.

Handling Escalations & Problem Resolution

• Assist in resolving complex salesrelated customer concerns that require higherlevel intervention.
• Support agents in managing challenging sales situations and negotiating effectively.

Qualifications & Requirements:

• Education: Bachelors Degree in Business Administration or a related field. Additional certifications in sales leadership or management are a plus.
• Experience:
  • Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
  • At least 1 year in a leadership role (Sales Supervisor Team Lead Trainer QA or similar).
• Technical Skills:
  • Proficiency in CRM tools sales tracking software and Microsoft Office (Excel Word PowerPoint).
  • Familiarity with sales analytics forecasting and pipeline management.
• Language Proficiency:
  • English: Minimum B2 level (C1 preferred).
  • Spanish: Strong verbal and written communication skills.
• Leadership & Soft Skills:
  • Strong ability to motivate and inspire a highperforming sales team.
  • Excellent negotiation and persuasion skills.
  • Ability to work under pressure in a targetdriven environment.
  • Strong problemsolving and strategic thinking skills.

Compensation & Benefits:

• Salary: Competitive salary with commission and performance incentives.
• Performance Incentives: Monthly bonuses based on sales performance and KPIs.
• Comprehensive Benefits Package:
  • Meal allowance
  • Childcare subsidy
  • Fully paid supplementary insurance
  • Full psychological assistance onsite
  • Annual bonus based on company performance
  • Access to a cooperative savings plan
• Career Development: Clear pathway to managerial roles training programs and internal promotions.
• Work Schedule: Multiple Fixed schedules from 8:00 AM to 11:00 PM.

Apply now and be part of a winning team that drives sales success!

2 years Base salary 45500 Incentive variable 10000 DOP

2 years Base salary 45500 Incentive variable 13000 DOP

External Client Bonus 10% of agents share