Service Center Transcon Transportation Customer Servicer Representative
Service Center Transcon Transportation Customer Servicer Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Major Duties and Responsibilities
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the TRANSCON (Transportation ) Department
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis
- Ensure accurate and timely client and vendors billing.
- Ensure delivery of freight and timely clearance when applicable
- Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Companys procedures
- Network communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
KNOWLEDGE & BEHAVIORS:
Knowledge:
- Expeditors Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- Global Logistics Industry knowledge
- Hazardous materials certification (preferred)
Behaviors:
- Positive and willing to help attitude
Qualifications :
Skills:
- Proactive strong organizational skills.
- Good computer skills (Excel Word)
- 85% Fluent in English
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Additional Information :
Expeditors offers excellent benefits:
We offer:
Legal Benefits
Job stability
Type of position: fulltime permanent contract
Work from home:
- No (any changes will be notified)
All your information will be kept confidential in accordance with EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
