Head of Operations
Head of Operations
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Job Description
Leading LastMile Logistics Across Europe
We are a technologydriven logistics provider specializing in last mile delivery of egrocery general ecommerce and food. We focus on sameday and scheduled delivery. In just a few years we have grown into one of Europes largest lastmile delivery players operating in six markets and partnering with toptier brands to ensure seamless highspeed delivery to their customers.
Our expansion into Germany 3 years ago has strengthened our portfolio with egrocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA our unique logistics platform we optimize operations in realtime driving efficiency scalability and sustainability across the entire supply chain.
Lead the Future of LastMile Logistics as Our Head of Operations
Are you a strategic operations leader with a proven track record in lastmile delivery Do you excel at optimizing processes enhancing efficiency and leading highperforming teams Were looking for a resultsdriven Head of Operations to take ownership of our lastmile delivery network ensuring operational excellence toptier service quality and the achievement of key business objectives. If you thrive in a fastpaced environment and are ready to shape the future of urban logistics we want to hear from you.
Tasks
Key Responsibilities:
Accountability for Operations & Financials
Oversee lastmile delivery operations ensuring the goals and KPIs are exceeded
Develop and implement strategic plans to improve efficiency and standardize processes across teams.
Negotiate with subcontractors to secure favorable rates and terms while maintaining quality standards.
Represent DODO in operational topic negotiations with clients
Manage relationships with thirdparty logistics partners (3PL) and clients
Exceed budgeted efficiency utilization and productivity across the business
Exceed budgeted gross profit optimizing all direct costs
Continuously look for improvements challenging the status quo
Performance Optimization
Analyze data track service quality and identify areas for improvement.
Implement solutions to enhance operational efficiency customer satisfaction and overall productivity.
Ensure optimized resources (vehicles couriers fuel other dircet costs) are used to deliver the service to customers in an excellent quality
Ensuring the planner settings are optimized for the operations for particular zone/client
Ensure compliance with established service and operational standards.
Team Leadership
Lead and support a highperforming team spread across Germany by delegating tasks based on priorities and setting clear goals.
Provide regular performance feedback conduct evaluations and ensure accountability.
Motivate and inspire team members to achieve their best while fostering a collaborative work environment.
Identify and support opportunities for employee development and growth.
Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines.
Represent the operations team internally and externally ensuring effective crossdepartment communication and collaboration.
Act as a role model demonstrating company values and fostering a positive culture within the organization.
Requirements
What Were Looking For:
Proven experience (7 years) in managing largescale (millions of orders ) and fastgrowing operations preferably in lastmile delivery or other areas of logistics.
A track record of achieving business and operational goals in a dynamic environment.
Strong leadership and team management skills
Analytical mindset and a problemsolving approach to operational challenges.
Structured and organized way of work
Critical and strategical thinking
Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels.
A proactive and resultsdriven attitude with the ability to thrive in a dynamic environment.
Proficient in English and German at a professional level
Food/grocery delivery experience is a big plus.
Employment Type
Full Time
