Network Transport Manager

The Manager of Network & Transport NOC will be responsible for service operations of Transport deployments. The person will be responsible for administration and maintenance from the operations perspective with minimal supervision.

In this role you will:

• Build a team of Subject Matter Experts in the Transport and Network Engineering Operations domain with emphasis to perform Advance Ops troubleshooting Outage handling driving RCAs and provide technical inputs into Change Advisory Board meetings.
• Manage Outages Emergencies and Escalations. Lead technical troubleshooting in collaboration with Engineering and Vendors.
• Own responsibility for endtoend monitoring of the Transport EMSs & observability tools
• Own responsibility for Incident identification ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups initial troubleshooting & necessary support
• Support site monitoring/health checks following maintenance activities (CRs)
• Oversee the incident management process and team members involved in resolving the incident as well as driving Ticket management analysis and followup until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the Advance Ops Engineering & Vendor teams when
• Critical/time sensitive support and resolution is needed.
• Manage outage and emergencies including the agreed assurance KPIs & SLAs.
• Work in close collaboration across multiple functions within Dish: RF Deployment & Integration teams Tech Dev Core Cloud Infra Network Engineering & Market teams.
• Assist in driving resolutions for Fiber providers (ATT Zayo etc.) within service level agreements
• (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOPs & templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%.
• Manage internal external and customer incident escalations and followups as well as process adherence.
• Manage chronic problems with respective Transport (ATT Zayo etc.) & Network (Cisco Palo Alto etc.)

Skills Experience and Requirements

• Bachelor/Masters degree or equivalent with minimum of 15 years experience in using IP and Cloud Ops domain in a major operator/vendor leading technical operations
• Working knowledge of IP Transport (Cisco CCNA CCNP preferred) & ability to understand System level traces Packet captures
• Telecom domain experience in virtualized ORAN functions is highly preferred
• Professional experience working with Cisco and network service providers such as Lumen Zayo Everstream etc.
• Fluent in verbal and written English. Very organized with clear communication to senior leadership on status/issues/roadblocks
• Selfmotivated achievementoriented with excellent people management skills and an ability to perform challenging tasks individually with ease
• Knowledge of IP routing protocols and transport software systems /services running virtualized
• functions
• Familiarity with IP technology and CCNA/CCNP must be an advantage & experience on SDH DWDM SON Lumens Zayo Everstream etc.
• Strong understanding of BGP and ISIS routing protocols
• Strong understanding of SRMPLS and L2/L3VPN technologies.
• Good understanding of Transport technologies & OSI reference model
• Able to organize and prioritize dynamic schedules balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core RAN Network Transport PaaS and gNB configurations).
• Motivated to grasp higherlevel technology issues and troubleshoot to resolution.
• Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable open and capable of working with minimum supervision.
• Flexible analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Selfmotivated achievementoriented with excellent people management skills and an ability to
• Perform challenging tasks individually with ease.
• Focused on being detailoriented with strong organization skills.
• Displays ability to work in a fluid atmosphere handle multiple tasks and set priorities.