Systems Engineer
Systems Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description:
- We are seeking a Tier 2 Mac Operations Specialist.
- The ideal candidate will possess a strong understanding of the Jamf management platform along with the ability to troubleshoot escalate and provide comprehensive support for our Mac environment.
- This role is crucial in ensuring the smooth operation and maintenance of our Mac devices supporting endusers and collaborating with various IT teams to resolve complex issues.
Key Responsibilities
- Jamf Management:
- Administer and manage the Jamf platform to deploy configure and maintain Mac devices.
- Create and manage policies profiles and scripts within Jamf to ensure compliance and security standards.
- Perform regular audits and maintenance of the Jamf environment to ensure optimal performance.
Troubleshooting and Support:
- Provide Tier 2 support for Macrelated issues including hardware software and network connectivity problems.
- Diagnose and resolve complex technical issues by analyzing logs error messages and user reports.
- Assist endusers with MacOS application and peripheral device issues ensuring minimal disruption to their workflow.
- Escalation and Collaboration
- Escalate unresolved issues to Tier 3 support or appropriate teams ensuring timely resolution.
- Collaborate with crossfunctional IT teams to address systemic issues and improve overall service delivery.
- Document and communicate recurring issues to identify trends and recommend preventive measures.
- System Maintenance and Updates
- Monitor and maintain Mac systems to ensure they are up to date with the latest patches updates and security measures.
- Conduct regular system health checks and performance tuning to optimize Mac device functionality.
- Assist in the rollout of new software and hardware initiatives ensuring a seamless transition for endusers.
- User Training & Documentation
- Provide training and support materials for endusers to enhance their understanding and use of Mac devices.
- Create and maintain detailed documentation of processes procedures and troubleshooting steps.
Skillset
- Bachelors degree in information technology Computer Science or related field or equivalent work experience.
- Proven experience in Mac operations and support with a strong emphasis on Jamf administration.
- Proficiency in MacOS Apple hardware and related technologies.
- Strong analytical and problemsolving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills with the ability to work effectively with endusers and IT teams.
- Certification in Jamf (e.g. Jamf Certified Associate) is a plus.
- Experience with Adobe Creative Cloud Mac operations support is a plus.
Required Skills : MacOS
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full Time
