Front Desk Agent - PM Shift
Front Desk Agent - PM Shift
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Salary Not Disclosed
1 Vacancy
Job Description
There are no doovers with vacations. As the Front Desk Agent you know what people need and are legendary at winning them over. You have a professional warm and friendly demeanor and are passionate about creating a positive experience with every guest interaction. You enjoy helping others and find problem solving and finding solutions rewarding. You thrive in a fun and fast paced environment. If this sounds like you this position may be the perfect fit. Apply today and take the next step towards being a part of an awardwinning company and brand!
- Greet register assign rooms and issue room keys to guests.
- Maintain accurate records of room availability and guest accounts.
- Calculate bills collect payments and make necessary corrections required.
- Listen to guest complaints and strives to find solutions in a timely manner.
- Answer guest questions and provide accurate information about property and surrounding areas.
- Adhere to Westgates company core values: Integrity Passion and Work Ethic.
- Other duties as assigned by leadership team.
Qualifications :
- Prior customer service and hospitality experience is strongly preferred but not required.
- Experience working in customer facing industries such as hotel resort medical banking airlines etc.
- Strong computer skills and comfortable learning new reservation software and technology.
- Ability to multitask frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Fast learner with a strong attention to detail.
- Excellent verbal & written communication and interpersonal skills.
- Ability to read write and speak English conversationally.
- Enjoys working in a fun face paced environment.
- Must be able to work holidays and weekend.
- Must occasionally be able to lift and/or move up to 25 pounds.
- Must be able to stand for long periods of time.
- Westgate Resorts is a Smoke and TobaccoFree workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Discounted Ski pass benefit (while supplies last).
- FREE Ski & Snowboard and Mountain Bike equipment Rentals.
- FREE garage parking.
- Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.).
- $2.00 in meals in Team Member Breakroom.
- Comprehensive health benefits medical dental and vision.
- Paid Time Off (PTO) vacation sick and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Wellness Programs.
- Tuition Assistance.
- Employee Assistance Program (EAP).
- Advancement & development opportunities.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
