Senior Business Account Coordinator
Senior Business Account Coordinator
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Senior Business Account Coordinator to provide an endtoend service to all customers through the processing of sales orders from receipt to despatch and liaise with customers at all stages to maintain agreed service levels. To ensure that links between Customer Services and those responsible for production planning warehousing distribution and invoicing are effective and ensure that customers receive a professional and quality service and that the Company maintains efficient and profitable trading.
- Sales orders are entered onto the system within 4 business hours of receipt. Order acknowledgement to be sent to the customer detailing approximate despatch date.
- To process all EDI orders within two business hours of receipt.
- Information concerning special requirements is identified and entered onto orders.
- Communicate clearly with 3PL customer services team to ensure a smooth transition from warehouse to customer
- Identify and analyse any problems (e.g. shortages or queries on despatch notes) and notify the customer services team leader where appropriate
- Maintain and develop existing and new customers through individual account support
- Communicate effectively with all key contacts both internal and external
- Proactively manage all orders from receipt through to delivery ensuring appropriate communication at all stages such as order acknowledgement shortage/availability notification and service delays
- Work alongside internal departments to communicate production challenges technical and packaging changes such as pack changes as required
- Customer accounts information/enquiries are dealt with efficiently with problems reported to the customer services team leader appropriately
- Telephone calls to the department are dealt with efficiently and professionally and passed to the appropriate member of the team.
- Take responsibility for key customers placed in critical care in response to service issues
- Onboard new customers implementing correct policies and procedures to ensure seamless integration into businessasusual service
- Maintain good relationships and communications with sales account managers to ensure transparency of information flow
- Working closely with internal teams to optimise stock movement availability and service
- Drive continuous improvement in the CS team daily processes through embracing new ways of working and giving regular feedback
- Work collaboratively with internal and external stakeholders to monitor claims received from customers representing Valeo Foods whilst working to resolve
- Be an escalation point for customer service team members alongside team leader
- Oversee training of new and existing team members on department processes
- Train in all customers and ways of working to provide continued support to the customer service department
- Facilitate the customer critical care process when required
Qualifications :
- To be organised in your workflow and to be able to prioritise work to ensure deadlines are met
- Effectively communicate well across all
- Positive work attitude
- Ability to problem solve
- Team player
- Relationship builder
- Identifies opportunities for and embraces change
- Experience of a FMCG environment
- Clear track record of process improvement
- IT literate (ERPs Microsoft)
- Experience of driving improvements through ways of working
Additional Information :
- Excellent Career Opportunities
- Matched pension scheme
- Death in service
- Cycle to work scheme
- Retailer discount platform
- Staff discount
- And plenty more!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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