EnergyUtilies Support Analyst
EnergyUtilies Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION
Serves as customerfacing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phonecalls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries status and ticket numbers from weekly numbers.
Must Have
- Ability to identify clarify and resolve issues and risks escalating them as needed.
- Ability to manage stakeholder relationships.
- Entering bug and story tickets into a software management system
- Excel reporting skills
- MS Office skills
- Professional customer service phone skills for high importance customers (public facing not internal)
Nice To Have
- Ability to execute existing SQL queries
- Automation / Technical Writer
- Experience in Azure Dev Ops
- Knowlege of energy terminology
Required Skills : Unknown
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full Time
