Desktop Engineer
Desktop Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
The City of New York Department of Sanitations Bureau of Information Technology (BIT) is responsible for the data processing functions and operations of systems that provide operational analytical and managerial support functions as well as IT resource management for DSNY. Working closely with owner/client bureaus within the agency BIT develops and implements both custom and packaged applications and maintains the requisite technical infrastructure using inhouse project resources and hired consultants. We encourage innovation creativity and a thinkoutsideofthebox attitude when solving complex problems and implementing new solutions.
BIT is seeking a Desktop Engineer able to support and troubleshoot desktop supportrelated issues in a fastpaced large public sector organization. In this role the Desktop Engineer will work closely with the Desktop Operations Managers and key IT management to provide support for DSNY desktops and related equipment. This includes the responsibility of all procedures related to the identification prioritization and resolution of incidents including the monitoring tracking and coordination of desktoprelated tickets. The Desktop Engineer is also responsible for assisting the Desktop Managers in planning designing and analyzing the organizations Desktop infrastructure while ensuring high levels of availability.
Responsibilities include but are not limited to:
Thoroughly evaluate validate and create application packages upgrades and uninstalls using SCCM/MECM
Test Application remediations in the development environment before sending them to production
Work with appointed system & and application owners regarding application creation and testing
Review and assess the risk associated with any new applications
Feature and Security updates on Windows OS
Design and maintain Windows OS images using MDT/SCCM/MECM
Collaboration between server network & and security teams to ensure efficient operation of the companys desktop computing environment.
Create submit and obtain approvals for application deployment change control procedure
Documents tech specifications for all new and updated application packages
Experience with creating and updating SQL queries
Experience and knowledge in building scripts with PowerShell and PS APP Deploy Toolkit
Microsoft AppV Application Sequencing
Task Sequence copy edit and create for automated OSD
Windows 10 PS scripting for OSD task sequence deployment with MDT and ADK integration for Windows OS
Configure and recommend settings for GPOs in Active Directory to manage Windows OS endpoints
Create and prepare devices with Windows OS Kiosk configuration
Create selfcontained OSD images for offthenetwork machines
Configure manage and update Azure WVD images and hosts
Manage and update OS driver sets to comply with security standards
Install configure test maintain monitor and troubleshoot enduser workstations and related hardware and software in order to deliver required desktop service levels.
Provide reporting to senior management for application and security updates
Experience:
Software review and application packaging
Application packaging software PS APP Deploy Toolkit
Using System Center Configuration Manager SCCM/MECM
Provide custom and canned reports using SCCM/MECM
Creating deployment packages and custom applications in the SCCM/MECM enterprise environment
Validating and executing packages within the SCCM/MECM environment
Provide weekly activity reports describing activities accomplished
Effectively communicate with customers stakeholders and technical specialists
COMPUTER ASSOC (TECH SUPP) 13611
Qualifications :
1. A baccalaureate degree from an accredited college or university and two years of satisfactory fulltime experience in mainframe computer midrange computer LAN or WAN computer environments and or local desktop support; or
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory fulltime experience as described in 1 above; or
3. A fouryear high school diploma or its educational equivalent and four years of satisfactory fulltime experience as described in 1 above; or
4. Education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college or university for six months of experience. However all candidates must have at least a fouryear high school diploma or its educational equivalent and two years of satisfactory fulltime experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
