Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client provider of digital technology and transformation information technology and services
Position: Product Specialist
Location: Atlanta GA 30308
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
OVERALL EXPERIENCE:
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As a Product Specialist the person should have driven or played an integral role in a minimum of 45 different Sales/Service/Experience Cloud Salesforce.com implementations of not less than 6 months each.
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Total IT industry experience of atleast 12 years with atleast 7 of those in Salesforce.com and Sales/Service/Experience Cloud. Projects experience with specific reference to CRM Roadmap planning and Sales/Service/Experience Cloud / Health Cloud/ Force.com Implementation / Architectural oversight will be necessary.
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Should have experience working with SFDC objects configuration and administration essentials.
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Experience and domain knowledge in Healthcare payer business is a huge plus and highly preferred
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Must have strong interpersonal/ stakeholder management skills. Must liaison between several IT and business teams to carve out the roadmap with clear priorities and quick wins
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Must have worked in minimum of 12 Health Cloud implementations. Experience in Data Cloud is a huge plus and is highly preferred.
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Ability to capture requirements from business users requirements may pertain to implementation of SFDC Service/Sales/Experience Cloud/Chatter or may pertain to development of pureplay Customapplications on the Force.com platform.
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Knowledge of Requirements Analysis and Management processes: Very strong handson experience and high degree of comfort in preparing Requirement artifacts like BRD/user stories SRS (Functional requirements) Gap analysis documents/Usecases and Solution Design documentation.
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Important! Very good Experience in Designing solutions in Sales/Service Cloud /SFDC/Force.com based on a BRD and churning out a Solution Design / Technical Design Document.
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Also need to be able to build prototype configurations in Sales/Service/Experience Cloud /SFDC/Force.com/CHATTER as part of Design phase.
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Apex/Visualforce knowledge will be nice to have but not mandatory as long as the person has very good experience in doing Solution Design/Technical Design.
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Knowledge of and experience in Salesforce.com CODElevel reengineering / Code optimization will also be goodtohave. Some reasonable handson knowledge in Apex/Visualforce/Javascript frameworks/HTML5/WebServices will be needed.
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Experience in interacting with Business teams and Users across different geographies and in running endtoend Requirementsgathering and Designbrainstorming sessions.
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Good communication and analytical skills are a Must the person should be able to grasp user requirements quickly and also be able to present information to users effectively during design / prototype reviews / JAD sessions.
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Experience in OnsiteOffshore coordination: Coordinate with Development Configuration and Testing teams during build and deployment phases of the project. Also will need to liaison between IT and business teams to help clarify questions and requirements.
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Lateevening and/or earlymorning calls with Offshore development/configuration/testing teams will be part of the Project in the longrun.
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This is a position for an experienced Consultant and the person will not only interact with different Business and IT teams on a daytoday basis but will also be the key person responsible for winning the confidence of the main Project Sponsor (VP/Executive Director level) as well as the Enterprise Architecture team at the clientsite.
TekWissen Group is an equal opportunity employer supporting workforce diversity.