Customer Loyalty Specialist 2 - 11039
Customer Loyalty Specialist 2 - 11039
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Salary Not Disclosed
Job Description
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Please note that only resumes submitted in English will be considered for review. Fully remote role
Position: Customer Loyalty Specialist
Working Hours: 9 AM5 PM CST
Salary:USD
About the company:
Ahearing health platform dedicated to improving lives through innovative hearing solutions.
Job Description
As a Customer Loyalty Specialist at the company you will be the first point of contact for our customers primarily managing inbound calls and chats. You’ll assist potential and existing customers by answering presales questions providing support and ensuring a seamless experience. While your primary focus will be phone and chat interactions you may occasionally handle inquiries across other channels (email SMS and textbased support).
This role is ideal for someone who is comfortable engaging customers over the phone has strong verbal communication skills and thrives in a servicefocused digital environment.
Responsibilities
- Answer and manage inbound calls and chats providing prompt friendly and knowledgeable responses.
- Deliver an exceptional customer experience by guiding customers through the buying journey and answering presales questions.
- Troubleshoot and address customer concerns escalating complex queries to the appropriate teams such as audiology specialists.
- Inform customers about policies including the 45day return policy and other frequently asked questions.
- Maintain accurate records of customer interactions using our CRM system (HubSpot) ensuring followups are properly documented.
- Create service tickets when necessary and collaborate with internal teams to resolve customer inquiries.
- Actively participate in daily team standups (Mondays Wednesdays and Fridays) and communicate effectively via Slack.
Qualifications
- Proven experience in a customer service or call center role preferably in an inbound customer support environment.
- Strong phone communication skills with the ability to guide and reassure customers.
- Experience managing live chat email and SMS interactions in a professional setting.
- Familiarity with CRM systems (HubSpot experience is a plus).
- Ability to multitask in a fastpaced digitalfirst customer service environment.
- Excellent problemsolving skills and a customerfirst mindset.
- Strong written and verbal communication skills with a knack for clear and friendly interactions.
- Ability to work independently while collaborating with a small remote team.
Additional Skills (Preferred but Not Required)
- Experience in the hearing health industry or familiarity with hearing technology.
- Previous experience in financial or healthcarerelated customer support.
Start Date
Preferably the second week of March or as soon as possible.
Employment Type
Full Time
