Spanish Bilingual Customer Service Representative ZR20016JOB
Spanish Bilingual Customer Service Representative ZR20016JOB
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Job Description
This is a remote position.
Schedule: Monday to Friday 9:00 a.m. to 5:00 p.m. Miami FL Time (30minute paid break) Monday to Friday 12:30 a.m. to 9:00 a.m. Manila Time
Paid Hours per Week: 40 hours
We are seeking a highly motivated and detailoriented Bilingual (EnglishSpanish) Customer Service Agent to join our client s team. The ideal candidate will play a crucial role in providing exceptional customer support ensuring a seamless order management process and assisting with salesrelated inquiries. This role requires outstanding organizational skills strong problemsolving abilities and the capability to work across departments to enhance the overall customer experience.
Customer Service Management:
- Handle customer inquiries via phone and email in both English and Spanish.
- Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
- Provide accurate information regarding products pricing and availability.
Sales Support:
- Process quotes and ensure accuracy in pricing and product availability.
- Assist with final invoicing and secure payment processes.
- Collaborate with sales teams to support customer purchase decisions.
Order Processing & Fulfillment:
- Monitor and follow up on customer orders to ensure timely processing.
- Verify stock availability and coordinate with warehouses and shipping teams.
- Communicate updates with customers regarding order status and delivery timelines.
Problem Resolution:
- Address and resolve order discrepancies damaged goods claims and logistics issues promptly.
- Work with internal teams to troubleshoot and implement effective solutions.
- Bilingual proficiency in English and Spanish (written and spoken).
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience with SAP software is highly preferred.
- Knowledge of hardware products is a plus.
- Ability to work independently and collaboratively in a fastpaced environment.
- Proficiency in Microsoft Office Suite (Excel Word Outlook) and other CRM tools.
Independent Contractor Perks:
- Permanent workfromhome setup
- Immediate hiring
- Steady freelance job
Bilingual proficiency in English and Spanish (written and spoken). Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Experience with SAP software is highly preferred. Knowledge of hardware products is a plus. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other CRM tools.
Education
N/A
Employment Type
Full Time
