Lead the patch management & VA Closer process for devices managed by cloud Ops including the timely deployment of patches and its relevant updates to ensure the security stability and performance of CIB services. 1. Develop and implement a comprehensive patch management strategy aligned with CIB IT goals and security requirements. This includes establishing policies procedures and guidelines for patch management activities and/or adhere to existing standards policies processes procedures governance compliance and security standards 2. Manage the process of evaluating patches to determine their criticality impact on the CIB systems and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released by CBE and vendors. 3. Overview the coordination with the IT teams to conduct thorough testing of patches in a controlled environment such as a testing or PreProduction Environments. Ensure patches are tested for functionality compatibility and potential conflicts with existing infrastructure & applications. 4. Plan and coordinate the deployment of patches across the CIB infrastructure This involves creating deployment schedules coordinating with system administrators and application owners monitoring the progress of patch installations. 5. Collaborate with information security teams and IT Security teams to identify vulnerabilities in CIB systems and prioritize patches based on risk assessments. Implement vulnerability scanning tools and processes to proactively identify potential security gaps. 6. Review the reports on patch management activities compliance status and key performance indicators (KPIs) for management review. 7. Collaborate with incident management teams to address security incidents related to vulnerabilities or unpatched systems. Develop incident response plans and participate in incident investigations and remediation efforts. 8. Collaborate with various stakeholders including IT teams Information security teams vendors and business units to gather requirements communicate patches schedules and address concerns. Effective communication and coordination are critical to ensure smooth patches operations and minimize the risk of system vulnerabilities 9. Oversee the execution of patches & updates deployments closely monitoring progress and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans with minimal disruptions to endusers or services performance and availability.
Strategy 10. Participate in the formulation and implementation of the IT Operations Department strategy to ensure the alignment with CIB strategy Policies Processes and Procedures 11. Participate and recommends improvements to policies processes and procedures and manages their implementation to ensure all relevant procedural / legislative requirements are fulfilled. Supervision 12. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies processes and procedures Compliance 13. Ensure compliance with all relevant CBE regulations banking laws AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks. Daytoday management 14. Supervise the day to day operations of IT Patch Management team providing some guidance in the related area encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
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