Engagement Manager
Engagement Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An Engagement Manager is responsible for (1) managing internal teams to ensure were delivering on client goals (2) cultivating strong and trusted relationships with our clients and (3) ensuring the client recognizes the value our team is creating.
Key Responsibilities:
Team Management:
Ensure that weve delivered on time within budget and to the highest quality standards.
Manage the internal team towards the goal: setting them up for success (clear context expectations roles and touch points to ensure cross functional collaboration) identifying and addressing gaps throughout and continuously learning to improve processes and client outcomes.
Our teams work with a complex product mix that encompasses service product and project delivery.
Client Relationship Management:
Ensure clear communication with clients about expectations deliverables and progress keeping them informed and involved throughout the engagement.
Own the overall relationship with the client growing it from the entry level service provider to a highintegrity trusted strategic partnership.
Monitor and measure client satisfaction and engagement success through metrics such as client renewals and feedback.
Support the Account Manager in identifying opportunities for expanding client engagements.
Value Creation:
Driving the team to help our clients achieve their business goals and meaningful wins making Talentism indispensable to their success.
Clients can trust us to unveil persistent problems and focus on managing the ones that are a significant risk to their future success.
In our line of work attribution of these wins isnt straightforward so its essential for the Engagement Manager to ensure the client is recognizing that our team is creating that value.
Qualifications :
What Youll Bring:
Proven ability to manage complex projects and lead crossfunctional teams.
Excellent communication and relationshipbuilding skills.
Strong strategic thinking and problemsolving abilities.
Ability to drive innovation and adapt strategies based on feedback and changing priorities.
Strong analytical skills and a datadriven approach to decisionmaking.
Additional Information :
How We Measure Success:
Successful delivery of projects within scope time and budget.
Achievement of client business goals
Rate of client renewals and repeat business.
- Location: fully remote (mostly PT CT ET time zone)
- Employment type: Parttime to fulltime
Remote Work :
Yes
Employment Type :
Parttime
Employment Type
Remote
