Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service manager region US manages our after sales services in the US. He/she coaches the team of service technicians and supports them in their activities to perform the technical support & maintenance activities at our customers. He/she is responsible for the after sales communication with the customer and takes care of the technical & commercial support towards that customer. The interventions of the Service Department include; interventions in the context of maintenance contracts malfunction interventions both under and outside warranty.
Qualifications :
QSHE & Compliance:
- Responsible for motivating/ensuring everyone works safely and according to the stow QSHE standards to ensure that all work is done in a safe efficient and qualitative way.
- Complies with the attitude of Lean and continuous improvements in the organization.
- Responsible for ensuring that all executed activities and processes are in compliance with stow QSHE standards policies instructions and local legislation.
Tasks & Responsibilities:
- Offers maintenance solutions and service contracts and advises the customers.
- Manages and improves the various systems and tools within the department.
- Coordinates and organizes the different activities of the department according to the priorities and skills of each and the needs of the customer either internally or externally to provide an efficient service that meets the quality requirements of the customers.
- Coaches her/his team of technicians and makes sure that the team is effective & efficient in its services towards the customer.
- Monitors the budget for the region
Additional Information :
What do we offer you
- 20 days PTO 5 days paid sick leave 11 US paid holidays
- Medical (currently BlueCross BlueShield) Dental and Vision Insurance including Family coverage all currently 90% Company paid
- Company paid Short and LongTerm Disability Insurance
- Company Paid Life Insurance
- Company Paid Accidental Death & Dismemberment
- 401K with employer match currently 4%
- Partial Tuition Reimbursement after 12 months
- Gross Salary
EEO
Movu US provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
