Senior Settlements Officer
Senior Settlements Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a driven top performing Senior Settlements Officer with a passion for delivering exceptional client experiences in the financial services industry. Reporting directly to the Operations Manager the Senior Settlements Officer is responsible for the investigation of client inward and outward funds payment processing and reconciliations in accordance with client requirements and company policies. This position works closely with global Settlements Cash Management and Client Service teams to manage bank accounts liquidity and funding requirements and client service requirements of the Operations team.
A key focus for this position is helping create improve and implement Operations policies procedures and processes that balance OFXs operational financial and reputational risk associated with its incoming & outgoing payments cash management and client service activities related to upcoming business transformations and system implementations. The Senior Settlements Officer supports clientfocused practices that position OFX for scalable profitable business growth.
Qualifications :
What you do:
Continuous Improvement Business Transformation & Governance
- Support the corporate strategic initiatives continually review Operations procedures & processes for continuous improvement automation; define processes controls and associated system requirements
- Identify ways to improve productivity and efficiency while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
- Help create document and perform new policies procedures and processes for new system implementations and to mitigate risk and fraud
- Ensure all documentation is updated and accessible service levels are maintained and adhere to all established procedures and controls
- Recommend and initiate IT change requests
Leadership & Teamwork
- Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
- Energize and inspire colleagues generating excitement a sense of pride and a drive to excel
- Build and maintain relationships at all levels both within and outside the organization
- Work together with the other colleagues in the Operations department globally to create a crossfunctional collaborative highperforming team
Cash Management Reconciliations & Payment Activities
- Work closely with the Cash Management team communicating efficiently to ensure appropriate liquidity to support regulatory obligations client and corporate payments
- Ensure daily payments reconciliations are completed and all errors are fully investigated
- Ensure outgoing payments and payment exceptions are completed per company and counterparty cutoff times and any errors or exceptions are cleared
Client Service
- Serve as primary escalation point for internal and external stakeholders while responding to and escalating issues to Operations Manager as required
- Manage internal and clientfacing Salesforce queues cases and email inboxes and responding as required internally or directly to client within targeted times and service level agreements
- Maximize use of Salesforce for all possible processes and communications
Payment Investigations
- Liaise with other employees clients and financial institutions as needed for investigation of payment instructions location of funds and payment resolutions
- Take initiative to understand analyze escalate and close open cases related to payment fraud collections and investigation activities
- Work closely with all internal teams to ensure policies procedures and processes are followed correctly
- Ensure client funds are allocated to correct accounts and create improvements to processes and communications for when clients pay into incorrect accounts
What you bring
Technical Experience
- 5 year minimum experience in a financial services based work environment
- History of providing positive experiences for clients in a Software as a Service environment
- Strong experience performing bank reconciliations
- Continuous improvement mindset
- Experience using Salesforce and intermediate level skills with Microsoft Excel and Word
- Strong attention to detail high work rate and low error count
- Experience with procedure and process improvement related to fraud mitigation
Leadership & Teamwork Experience
- Personable approachable positive and relationship building abilities
- Enthusiastic motivated and proactive approach to work
- Ability to multitask prioritize and manage deadlines
- Variable working hours may be needed in line with business requirements
The salary range for this position is $58000.00 $70000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience jobrelated knowledge skills work location etc. In addition to base salary this role may be eligible for a variable bonus and/or commission. As part of the compensation package benefits are also offered for all fulltime roles and parttime roles working a minimum of 24 hours a week.
Additional Information :
What its like working at OFX
Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team crossfunctionally and globally to drive outcomes that deliver excellence for our customers. Were curious selfstarters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
- Showing our social side. Our Good Vibes employeeled committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team gettogether our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits including health insurance primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave youll feel wellsupported at OFX.
- A great work environment. Enjoy worklife balance and flexibility with our hybrid work model in an inclusive diverse and nonhierarchal culture.
#LIHybrid
At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .
We encourage you to apply if this role aligns with your career aspirations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
