CBC Help Desk Personnel Lead position

SunSoft Online

Posted on : 12-02-2025

Employer Active

1 Vacancy

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Jobs by Experience

3years

Job Location

Phoenix, AZ - USA

Monthly Salary

$ $ 20 - 23

Vacancy

1 Vacancy

Posted on : 12-02-2025

Job Description

Help desk center for the existing Centralize background check portal that was rolled out last June 12023.

Provides answers to clients by identifying problems

researching answers and guiding clients through corrective steps.

essentially a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.

strong technical proficiency in computer systems and troubleshooting

excellent customer service skills

effective communication abilities

problemsolving aptitude

attention to detail

the ability to multitask

and familiarity with ticketing systems

all while demonstrating patience and empathy when interacting with users facing technical issues

Spanish speaking (bilingual)

Experience Required:

Call Center experience Office environment experience Must be bilingual Spanish speaking

Education Required:

High School Diploma

Call Center experience Office environment experience Must be bilingual Spanish speaking

Education

High school

Employment Type

Full Time

Company Industry

Key Skills

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About Company

SunSoft Online

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CBC Help Desk Personnel Lead position

SunSoft Online

Job Description

Employment Type

Company Industry

Key Skills

About Company

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