Sales Events Coordinator
Sales Events Coordinator
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Job Description
The Sales Coordinator is responsible for supporting the sales team with administrative and operational tasks. This role involves maintaining client relationships managing correspondence preparing reports coordinating bookings and assisting with sales strategies to help achieve hotel revenue goals.
The individual in this position should be proactive have excellent interpersonal skills and have a strong understanding of the hospitality industry to provide exceptional support for clients and internal teams.
Responsibilities
Sales Support:
Provide administrative support to the Sales team including preparing quotes proposals and contracts for clients when required.
Assist in the preparation and execution of sales presentations in coordination with the Marketing department and client proposals.
Manage and track leads and customer inquiries to ensure timely followup and conversion.
Maintain accurate and uptodate records of sales activities including calls meetings and sales reports.
Client Relationship Management:
Assist in managing existing client relationships by providing followup communication and maintaining customer satisfaction.
Respond to client requests inquiries and bookings promptly when required.
Coordinate site tours meetings and events for prospective clients and existing customers when required.
Monitor client feedback and escalate any concerns or issues to the Sales Manager for resolution.
Booking Coordination:
Coordinate room blocks group bookings and meeting/event reservations.
Provide support in reviewing and finalizing group billing in coordination with the Groups and Events Manager adhering to the group contract terms and conditions.
Ensure proper communication and coordination with the hotels operational departments (e.g. Front Desk Catering Housekeeping) to fulfill client requirements and event specifics.
Ensure booking systems are updated and accurate regarding reservations and sales activities.
Sales Reporting & Administration:
Assist in preparing and generating regular sales reports including performance metrics and target progress.
Track leads bookings and cancellations and ensure they are entered into the property management system (PMS) or CRM software.
Compile data for sales forecasts market trends and competitor analysis.
Help organize and maintain the sales database ensuring accurate and accessible information for the team.
Marketing and Promotion Support:
Coordinate and support marketing initiatives and campaigns to promote the hotels services.
Customer Service & Communication:
Serve as a point of contact for clients and internal departments ensuring timely and effective communication.
Respond to client inquiries either by phone email or in person with excellent customer service.
Assist in handling any complaints or concerns from clients and liaise with the sales team to resolve them.
Administrative Tasks:
Schedule appointments meetings and followups for the Sales team.
Prepare and manage travel arrangements for Sales staff when required.
Organize and maintain sales documentation files and correspondence for easy retrieval.
Qualifications :
Minimum of 12 years of experience in a sales or administrative role desired preferably in the hospitality or luxury hotel industry.
Experience with hotel booking systems CRM software or sales tools is beneficial but not required
Fluency in Spanish is required; additional proficiency in English is preferred. Proficiency in additional languages will be considered a plus.
Strong organizational and multitasking abilities.
Excellent communication skills both verbal and written.
Strong attention to detail and the ability to work under pressure to meet deadlines.
Customerfocused with the ability to manage multiple client relationships simultaneously.
Proficiency in Microsoft Office (Excel Word PowerPoint) and familiarity with sales software.
Teamoriented with a positive attitude and collaborative mindset.
Ability to handle confidential and sensitive information with discretion
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
Additional Information :
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
