Groups Events Manager
Groups Events Manager
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Job Description
The Groups and Events Manager is responsible for planning organizing and overseeing all operational aspects of group events meetings conferences and social functions at the hotel. This role ensures the successful execution of events from the initial inquiry to the events conclusion ensuring guest satisfaction profitability and smooth operations.
This role plays a critical part in ensuring that events hosted at the hotel are executed smoothly meet or exceed client expectations and contribute to the overall success of the hotels business. The Groups and Events Manager should possess excellent communication skills organizational talent and a passion for creating memorable experiences.
Responsibilities
Client Liaison and Relationship Building:
Serve as the main point of contact for clients from the handover of signed contract of the MICE Sales Team through event execution.
Build and maintain strong relationships with corporate clients event planners and other group organizers.
Understand clients needs and preferences to deliver customized event experiences.
Event Planning and Coordination:
Work closely with clients to understand event goals vision and requirements.
Provide venue tours explain hotel facilities and offer recommendations for event execution.
Develop and send event proposals and contracts to clients ensuring clear expectations for services pricing and payment schedules.
Coordinate logistics such as room setup audiovisual equipment catering transportation and other guest services.
Ensure all special requests and needs for events are met and communicated to the appropriate hotel departments (e.g. catering housekeeping front desk etc.).
Oversee the preparation of event materials such as signage agendas and promotional content.
Event Execution:
Manage all onsite aspects of group events and meetings including overseeing setup ensuring all equipment and services are in place.
Supervise event staff and coordinate with various hotel departments (catering AV housekeeping etc.) to ensure smooth operations.
Troubleshoot any issues that arise during the event and ensure client satisfaction.
Be onsite during events to monitor timelines and adjust logistics as needed.
Budget and Financial Management:
Assist clients in developing event budgets ensuring that the event stays within financial parameters.
Ensure accurate billing and invoicing for events and handle payments according to the agreedupon terms.
Monitor costs related to events ensuring profitability without compromising quality.
Marketing and Sales Support:
Assist the Sales team with marketing efforts to promote the hotels event spaces and services.
Respond to RFPs (requests for proposals) and help reactive generation of new business opportunities for group and event bookings.
Participate in client retention programs and upselling additional services to increase revenue.
Team Collaboration and Training:
Work closely with other hotel departments (e.g. front desk catering housekeeping etc.) to ensure seamless service delivery.
Lead event staff and ensure they are trained in customer service standards and event protocols.
Stay informed on new trends and technologies in the event industry and suggest improvements or enhancements to services.
PostEvent FollowUp:
Conduct postevent evaluations with clients to gather feedback and ensure satisfaction.
Address any issues or concerns raised by clients after the event to maintain positive relationships and encourage repeat business.
Analyze event success and make recommendations for future improvements.
Qualifications :
Minimum of 35 years of experience in event planning hotel sales or group coordination.
Experience working in a 5star hotel or similar hospitality setting is highly desirable.
Familiarity with event management software and hotel booking systems (experience in Opera desirable)
Strong communication and interpersonal skills to work effectively with clients vendors and team members.
Fluency in Spanish is required; additional proficiency in English is preferred. Proficiency in additional languages will be considered a plus.
Excellent organizational and time management abilities.
Ability to multitask and manage multiple events simultaneously.
Strong problemsolving skills and ability to remain calm under pressure.
Budgeting and financial management skills.
Customerfocused attitude with a keen eye for detail.
Ability to lead inspire and motivate staff.
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
Additional Information :
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
