Customer Support Analyst
Customer Support Analyst
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Job Description
As a Customer Support Analyst you will play a vital role in providing exceptional customer service and support to our valued clients. You will serve as the first point of contact for customers addressing their inquiries issues and requests in a professional and timely manner.
The ideal candidate will possess excellent communication skills strong problemsolving abilities and a commitment to delivering topnotch service.
Responsibilities:
Respond to customer inquiries via phone email or chat in a courteous and efficient manner.
Identify and troubleshoot technical issues reported by customers providing solutions or escalating to the appropriate team as needed.
Document all customer interactions and solutions in a detailed and accurate manner.
Collaborate with crossfunctional teams to resolve complex customer issues and improve overall customer satisfaction.
Assist in the development of customer support documentation and training materials.
Stay up to date on product knowledge and industry trends to better assist customers.
Proactively identify opportunities for process improvements and customer service enhancements.
Qualifications:
Bachelors degree in a related field or equivalent work experience.
Strong interpersonal skills and the ability to communicate effectively with customers of varying backgrounds.
Proven experience in a customer service or technical support role.
Familiarity with help desk software and ticketing systems.
Ability to work independently and prioritize tasks in a fastpaced environment.
Detailoriented with a strong focus on providing quality service.
Knowledge of customer service best practices and a commitment to continuous improvement.
Benefits:
Competitive salary
Health dental and vision insurance
Paid time off and company holidays
Professional development opportunities
Collaborative and inclusive work environment
We are an equal opportunity employer and we encourage diverse candidates to apply.
Please be advised that this position is exclusively available to applicants who are residents of the United States and not to those from other countries.
Employment Type
Full Time
