EAP Program Coordinator

The role:

The role of Program Co-Ordinator is responsible for the Healthcare Professional facing operational delivery of the Uniphar Early Access Programs.

Responsibilities:

• Management and triaging of all Healthcare professional enquires into the dedicated program email boxes and telephone lines.
• Works closely with the Project Management team to understand the specificities of each program's KPIs and deliverables.
• Assisting prescribing Physicians and Pharmacists with general queries, escalating medical enquires to the Pharmaceutical Sponsor
• Managing the qualification process as per relevant Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) processes for Healthcare professionals and Hospitals wishing to register with Uniphar.
• Managing hospital accounts within Uniphar systems - liaising with the Quality and Finance teams to complete account set-up and revalidation if needed.
• Managing new requests, including assessment of registration forms and basic criteria for enrolment of patients into each program by their prescribing Physician.
• Working alongside the Regulatory/ Supply chain team to determine legal pathways and importation requirements into each country and guiding the Healthcare professional on the application process where applicable.
• Processing of sales orders on ERP system for billing.
• Liaising with the warehouse to pick and pack orders and providing necessary shipping documentation.
• Completing bookings on courier portals for collection and delivery of shipments to Institutions, ensuring timely and compliant delivery of product.
• Liaising with couriers on packaging, transportation routes, and end to end tracking to oversee receipt of product under the required storage and temperature conditions.
• Assisting with client reports on program metrics
• Issue invoices for product orders and manages the submission of invoices into hospital and site systems.
• Liaise with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments.

Candidate Requirements:

• Ideally educated to degree level
• Fluent in English. Competent in a foreign language is an advantage
• Previous experience in healthcare / pharmaceuticals customer services
• Previous experience in early access programs is an advantage.
• Proficient in the use of Microsoft office namely: Outlook, Word and Excel
• Previous experience of ERP systems use such as SAP or D365 is an advantage

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Check out our EVP to see why you should join us:

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal opportunity employer; we do not discriminate and welcome all responses.