Academy Manager
Academy Manager
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Job Description
The pathway for a brokers development from beginner to mastery can take upward of 12 18 months. At Lendi Group we call this the Skills Competency Journey. The Aussie Graduate Program is a bestinbreed broker induction training program designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.
Whats the role
As an Academy Manager reporting to the Senior Manager COE Lendi Group Broker Academy you will deliver a structured national 8week Aussie Broker Graduation Program for Distribution our core sales organisation. You will support the delivery of Aussie business knowledge mortgage lending and credit competencies across a diverse panel of lenders focusing on customer experience systems processes and Aussie broker support teams.
You will work collaboratively with the brokers future sales leader throughout the 8week program to build the foundational skills an Aussie broker requires to set them up for success before they embark on a Skills Competency journey.
You will ensure that Aussie Brokers have a sound understanding of their role achieve key KPIs and metrics required to graduate into their future sales teams and provide an excellent customer experience.
What you will do:
- Work collaboratively with the Distribution leads to deliver a Graduate Program for the new brokers joining the Aussie Brokers channel that is in alignment with core organisational competencies and divisional.
- Working to a weekly structured schedule focused on:
- Systems usage and process enablement
- Customer qualification & core sales skills.
- Analysis & presentation of risk to the lender
- Compliance & Customer Experience
- Facilitating multimedium training sessions in a virtual environment oneonone coaching sessions & action plans
- Managing Brokers KPIs from daily appointment conversion and weekly application lodgments
- Act as the voice of the business in the design and delivery of divisional learning & development and capability programs
- Partner with key stakeholders in the business to ensure each graduate is being set up for success
Qualifications :
- Strong track record in driving sales strategies and ensuring each graduate cohort is achieving the cohort targets.
- Providing advice on home loan scenarios and structures to your team workshopping deals and developing their industry knowledge.
- Coaching and mentoring your team on best practice and implementing training strategies to drive best performance.
- Strategically working with leadership to develop and implement strategies to improve processes procedures and productivity.
- Background in the home loan or credit lending space as either a broker or lender (not essential but preferred)
- Facilitation experience in delivering to cohorts of different skill levels with effective engagement and embedment.
Additional Information :
- Were Flex First which means weve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
- We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers.
- An additional weeks Loyalty Leave each year after reaching 3 years service.
We are a peoplefirst company that invests in initiatives to promote a healthy work environment such as offering an Employee Assistance Program and social groups such as our industryleading Women in Technology group.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build bestinclass products.
Lendi Group is a 2023 Circle Back Initiative Employer; we value a positive candidate experience and commit to responding to every applicant. Once we have received your application we will reach out to you via email.
Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.
#lendigroup #LIGP1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
