Client Engagement - B3
Client Engagement - B3
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters without sales activities as well as builds operational trust in the data and its quality. This role is a clientfacing role.
Ensure regular execution of the BAU deliverables maintenance and delivery to clients
Communicate to client in case of BAU delivery encounters: delay (limited scope) rework as well as align with CS on prioritization
Coordinate with BAU on postproduction and predelivery checks for clients
Act upon the incident management process according to the formalized process and RACI
Responsible for quality assurance & resolution of operational escalations working with Customer Support (which is Accountable / SPOC for client) & Data Operations
Attend contribute to and coordinate with Data Ops regular operations & quality reviews and escalationrelated facetoface meetings with client in alignment with Customer Support
Attend and contribute to internal meetings eg. regular CHT QEM incl. clarification of root causes etc. and escalations/wellnessrelated incl. improvement plans preparation
Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication discussing technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc.
Drive design of operational solutions with the internal and external clients incl. identifying clients needs and translating them into technical specifications in consideration of technical capabilities and limitations
Incl. Introduce / suggest the client proactively new improvements / new solutions in their databases that results in driving revenue and enabling simpler more enduring and costefficient database production for NIQ
Prepare and communicate impact analysis on syndicated data at country or category level
Capture and share lessons learned related to solved issues
Identify gaps and areas for improvement in the process
Contribute to resolving elements of regional & global clients queries via collaboration with other countries
Accountable for E2E timely and accurate resolution of operational client requests and issues incl. direct client communication for: Database Services (structural changes / change requests new deliverables setup) incl. Feasibility studies. Product Coding. Data Quality Issues excl. Coverage & Unusual Trends
Support in resolution of other operational client queries with communication back to Customer Support team for: Data and Methodology Questions. Unusual Trends & Coverage (part of Data Quality Issues)
Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow being the only gate way for Commercial teams to Data Ops departments
Responsible for ensuring SLA & service standards for query types Operations Client Partner is responsible for
Operational client requests and issues resolution include among others also DDM
Use available operational tools to perform all necessary verifications and investigations: Epics OGRDS Brandbank product library eClipse NRSP eForte Discover CSO/MSDynamics
Qualifications :
Bachelors degree or equivalent experience
Fresh graduates or with 1 or 2 years of working experience are welcome to apply
Combination of operational skills and client orientation demonstrates willingness to understand operational endtoend processes and able to translate business expectations into technical specifications
Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
Good understanding of the local FMCG industry
Good relationship management skills to effectively liaise with commercial clients and various operational teams
Welldeveloped analytical skills and very good attention to details
Proactive attitude in recommending suitable solutions demonstrates a CanDo & resultsoriented attitude
Independent in executing tasks driving progress and working out solutions
Ability to work effectively in a team to achieve goals together
Problem solving skills
Time management skills
Strong communication both verbal and written easiness in presenting complex operational topics in a simple way
Good Excel knowledge is a must
Business English and Native in Korean
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
