Sr Manager Client Consulting
Sr Manager Client Consulting
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1 Vacancy
Job Description
Team Summary
Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants. Drawing on our expertise in strategy consulting data analytics operational and macroeconomics VCA solves the most strategic problems for our clients.
The VCA team within Korea provides a comprehensive range of consulting services and solutions to our clients in Korea and Mongolia that address unique challenges in wide range of card business such as strategic growth improving profitability customer experience digital payments and managing risk.
What a Sr. Manager Client Consulting does at Visa:
We are currently looking for a Senior Manager to work as a key member of the project team delivering the end recommendation with the project manager.
Typically 13 months in duration potential projects could include strategy developments for corporate growth new business development and market expansion. They could also include digital transformation marketing strategies product design and launching industry landscape evaluations to guide payment strategies and enhancement of client customer experience along with its related processes.
As a senior consultant of project delivery team the senior manager steps into the role of both project manager and module leader depending on the products size and nature. In the capacity of a project manager the senior manager takes charge of the project from its setup which includes tasks like preparing contractual documents defining key questions by interaction with clients planning project approach. They also develop project deliverables by synthesizing issue analysis and recommendations. These deliverables can range from proposals to interim or final reports. The senior manager also presents these deliverables to key clients. The full range of responsibilities are detailed below:
Responsibilities
On a projectbyproject basis:
- Collaborate with the project team to develop project proposals by clarifying the objectives defining the scope outlining deliverables and drawing input from clients local client relationship managers and functional teams.
- Support project manager or lead a project as a project manager for project setup including the preparation of contractual documentation stakeholder interaction development of interview guides and defining client data requirements.
- Develop fact base by conducting client interviews collecting and analyzing inputs such as client data policies as well as competitive industry and environmental information
- Analyze Visa and client data to conduct benchmarking identify performance gaps and develop improvement opportunities
- Collaborate with data science team members to leverage advanced data analytics capabilities
- Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies frameworks and global best practices
- Work with project team to design and deliver compelling presentations to illustrate findings ideas recommendations within consulting engagements; at times support implementation at the client site
More generally:
- Identify and surface opportunities for client projects and submit for inclusion into account plans
- Create develop and maintain models contribute to IP creation and standardized VCA offerings
- Continuously build knowledge surface new insights and produce thought leadership pieces that contribute to practice development and global best practice
Qualifications :
Having already accumulated a variety of experience you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven comfortable managing a project end to end with a support from PM and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are
Business level English proficiency
Deep experience in payment digital innovation corporate strategy or business management
Experience in and passion for the power of analytics to inform and drive strategy and tactics and proven ability to generate insights from data
Superior analytical and problemsolving skills with demonstrated intellectual and analytical rigor
Excellent detail orientation ensuring the highest level of quality/rigor in reports and data analysis
Excellent communication skills including strong oral and written capabilities
Min. 7 years of work experience with min. 3 years of experience in consultancy and at least 1 year of module leader experience (or equivalent qualification).
In addition you will ideally bring the following
Experience in customer experience design (using human centered design / design thinking)
An understanding of statistical analysis modeling scoring schemes etc.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
