Staff Inbound Product Manager - Gen AI Agentic AI
Staff Inbound Product Manager - Gen AI Agentic AI
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1 Vacancy
Job Description
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
As Staff Product Manager Gen AI & Agentic AI youll own the vision strategy and roadmap for AIpowered products including Generative AI and Agentic AI based LLM applications and machine learning integrations. You will work crossfunctionally with engineering platform and design teams to deliver cuttingedge impactful products that leverage the latest advancements in AI and LLM technology.
Roles and Responsibilities:
Product Vision & Strategy
- Responsible for defining and managing the product strategy for AI products and LLM applications aligning with business goals and customer needs
- Stay ahead of AI trends particularly in natural language processing (NLP) and LLM advancements to ensure our products remain competitive.
Execution & Delivery
- Responsible for the endtoend product lifecycle from ideation to launch for AIbased products.
- Work closely with engineering and platform teams to define product requirements manage backlogs and ensure highquality delivery.
Crossfunctional Collaboration
- Collaborate with data scientists engineers and UX/UI teams to integrate AI/LLM capabilities effectively.
- Partner with sales marketing and customer success teams to ensure productmarket fit and adoption.
Customer Focus & Metrics
- Engage with customers to identify AI use cases gather feedback and continuously improve the product.
- Define key performance indicators (KPIs) to measure the success and impact of AI/LLM products.
Thought Leadership
- Act as a thought leader on AI and LLM technologies internally and externally representing ServiceNow at industry events and conferences.
Qualifications :
To be successful in this role you have:
- 8 years of experience in product management particularly with AI related applications and implementations.
- A proven track record of successfully launching and managing technology products that resonate with users.
- Good knowledge of conversational AI LLMs and user interface design principles.
- Experience with Voicebots IVR
- Exceptional communication leadership and interpersonal skills with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
- Strong problemsolving and decisionmaking skills leveraging data and customer feedback to guide product direction and priorities.
- The ability to think strategically while effectively managing daytoday product execution.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
