Technical Support Advisor Fluent in French and English
Technical Support Advisor Fluent in French and English
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
In your daily work you will respond to a range of inquiries about customer accounts subscriptions and goods while giving our clients a firstrate experience over the phone and in remote sessions.
- Customer service abilities: To help clients who call customer service lines. Ensure a positive customer experience by being kind and empathetic.
- Resolve Issues: Customers will search for refunds accountrelated problems and purchases or renewals. Respond quickly and effectively to both voice and nonvoice engagements;
- Technical Skills: Customers will require assistance with installing reinstalling and resolving any technical issues pertaining to antivirus software in Technical Support cases.
Qualifications :
- Excellent Verbal & Written skills in French(B2H/C1 Level)
- Good Verbal & Written skills in English (B2 Level);
- Previous Experience in Customer Service is an advantage;
- Intermediate technical PC knowledge and ability to multitask
- Communication skills and ability to maintain good relationship with customers assisting them in finding the best solution;
- Positive attitude and great interpersonal skills with a can do attitude;
- Ability to present complex information in a simple and understandable way;
Additional Information :
You will GET
- Fantastic working hours weekdays only and flexibility
- Longterm job security with a permanent contract
- Ability to work from homewith a fully functional laptop
- Competitive salary
- Worldclass onthejob training
- Additional health insurance and life insurance
- 21 days of paid annual leave
- Food vouchers
- Clear career path within the company
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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