Solution Consultant ITOM Specialist Mid-Market
Solution Consultant ITOM Specialist Mid-Market
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1 Vacancy
Job Description
ServiceNow is looking for an experienced PreSales Solution Consultant to serve as an IT Operations Management (ITOM) Specialist SC for midmarket customers and prospects. As a member of the MidMarket Solution Consulting team the ITOM Specialist SC role is a player/trainer role which partners with other MidMarket team members to achieve sales goals and supports ITOM learning and development for other team members. In this role you will serve as a trusted advisor helping customers design architect and adopt ServiceNowpowered ITOM solutions that drive their business success. Your expertise will ensure that customers achieve their goals and experience the full value of the ServiceNow platform focusing on modules such as Now Assist for ITOM Discovery Service Mapping and Event Management with particular emphasis on CMDB and CSDM.
Responsibilities
- Technical Expertise:
- Serve as a technical expert in IT Operations Management (ITOM) during the sales process
- Possess strong knowledge of ServiceNow ITOM modules (Now Assist for ITOM Common Service Data Model (CSDM) Configuration Management Database (CMDB) Discovery Service Mapping Certificate Management Event Management Service Reliability Management Health Log Analytics).
- Assist in supporting ITOM learning and development for other MidMarket SCs.
- Aid in ITOM enablement onboarding new MidMarket Solution Consultants joining from ServiceNows SC Academy program.
- Solution Design:
- Conduct discovery sessions to understand customer needs challenges and desired outcomes.
- Develop and demonstrate ITOMspecific solutions while incorporating capabilities across the ServiceNow platform to achieve customer goals.
- Roadmap and support multiyear ITOM strategies with customers.
- Sales Partnership:
- Collaborate with the MidMarket sales teams throughout the sales lifecycle for both new customer acquisition and growth & expansion of existing customers.
- Provide asneeded technical guidance and support to ensure customer adoption and success in collaboration with our Implementation Partner ecosystem and internal ServiceNow teams focused on customer success.
- Value Selling:
- Uncover and understand not only the technical needs of clients but also the outcomes theyre looking to achieve to ensure business success.
- Articulate the business benefits and return on investment (ROI) of adopting ServiceNow ITOM solutions to MidMarket clients emphasizing how it aligns with their specific needs and goals.
- Presentation Skills:
Deliver engaging thoughtful and clear presentations and product demos to both technical and nontechnical audiences at all levels within MidMarket
Qualifications :
Education:
- Bachelors degree in Information Systems Management Engineering Computer Science or a related field.
Experience:
- 3 years experience in presales solution consulting sales engineering focused on ITOM solutions or ServiceNow IT Operations Management platform solutions.
- Proven track record of supporting sales teams in retiring quota.
- Deep understanding of the ServiceNow platform especially ITOM capabilities.
- Strong knowledge of IT operations and management processes.
- Familiarity with ITIL (Information Technology Infrastructure Library)
Technical Skills:
- Understanding of the ServiceNow platform or experience with ITOM is preferred.
- A strong technical understanding of network protocols IT infrastructure and ecosystems cloud and microservices architectures security certificates and related technologies.
- Ability to understand technical documentation in relation to ITOM topics.
Soft Skills:
- Possesses exceptional communication and presentation skills effectively conveying complex ideas to diverse audiences.
- Demonstrates empathy and enthusiasm fostering positive interactions and driving collaborative success.
- Ability to simplify technical concepts to nontechnical stakeholders.
- Strong problemsolving skills and a solutionoriented mindset.
- Capable of working with sales product management and other teams.
Key Competencies:
- Technical Acumen:
A strong grasp of IT technical concepts and the ability to stay updated on emerging technologies within and outside of ServiceNow. - CustomerCentric Approach:
Strongly dedicated to understanding and meeting customer needs. - Sales Orientation:
A focus on identifying and closing growth opportunities while maintaining technical credibility. - Collaboration:
Ability to work seamlessly across teams (e.g. sales engineering customer success). - Adaptability:
Thrives in dynamic environments and can handle shifting priorities with ease.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $104850 $162525 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
