VIP Representative - French - Limassol
VIP Representative - French - Limassol
Posted on :
25-01-2025
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1 Vacancy
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Job Description
Position: VIP Representative
Location: Limassol Cyprus
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Manage daytoday customer queries requests and complaints via chat and email including outofhours support ensuring VIPs receive exceptional personalized service.
- Conduct daily reviews and monitor VIP performance ensuring bonuses gifts and rewards align with business requirements.
- Meet team SLAs for satisfaction quality and response times.
- Propose ideas for improving VIP processes and optimizing business targets.
- Continuously enhance product knowledge to effectively communicate industry updates to VIP players.
- Participate in workshops to improve team communication and quality.
- Collaborate with VIP Account Managers on queries escalations and special cases.
REQUIREMENTS:
- Native or fluent in French (C1) with strong proficiency in both written and spoken communication as well as English (at least B2).
- Proficient in Microsoft Excel.
- Friendly approachable and enjoy engaging with people from diverse backgrounds.
- Excellent organizational relationshipbuilding planning and prioritization skills with a keen eye for detail.
- Strong analytical skills and ability to manage promotional risks.
- Selfmotivated with a positive attitude and strong problemsolving abilities.
- Dedicated to delivering exceptional service to valued customers.
BENEFITS:
- Relocation support is available
- Working schedule: rotating shifts including weekends (8:00 17:30 14:00 23:30)
- Enjoy a complimentary assortment of breakfast options every day
- Receive a food allowance to cover your meals during working hours
- Access to a comprehensive group medical plan for your healthcare needs
- Earn an annual bonus that is tied to your performance recognizing your hard work
- Be eligible for an annual loyalty award as a token of appreciation for your commitment
- Receive a personal development allowance to invest in your professional growth
- Receive relocation support if needed to facilitate a smooth transition
- Participate in exciting quarterly group events that promote team bonding and camaraderie
- Unwind and socialize with colleagues during Friday drinks
- Enjoy free transportation options for your daily commute
Employment Type
Full Time
Key Skills
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