Client Service Representative - Eurofins Experchem Laboratories Inc

The Client Service Representative is responsible for managing customer relationships and supporting laboratory operations with a focus on ensuring smooth communication accurate sample handling and exceptional client service. This role demands strong organizational skills attention to detail and the ability to effectively coordinate with customers technical teams and laboratory staff. A high level of professionalism and a commitment to maintaining confidentiality are essential.

Overall Objectives and Responsibilities:

• Client Communication: Liaise with customers through phone email and in person to address inquiries regarding ongoing and upcoming testing needs. Maintain and develop relationships with clients ensuring their needs are met with professionalism and efficiency.
• Sample Management & Documentation: Log all incoming samples and ensure compliance with inhouse SOPs. Deliver logged samples to the corresponding departments and archive completed samples in a timely manner. Maintain accurate sample registration records including Sample Analysis Request Forms and customer communication records.
• Project Coordination: Manage scheduling of customer testing needs and projects. Coordinate project tracking and client management to ensure seamless service delivery.
• Data Management & System Utilization: Update and maintain account contact and pricing information in relevant systems (eLIMS EuroCSR etc.). Become proficient in using various Eurofins tools for sample and test request management ensuring accurate documentation and communication.
• Customer Inquiries & Quotations: Process customer inquiries about standard testing services and generate quotations based on test codes and requirements. Coordinate with internal teams to determine the best analytical solutions for customer needs.
• Internal Coordination: Work closely with inhouse and sister lab technical teams to ensure accurate sample processing and analysis. Ensure that all samples are verified and meet required methodologies.
• Client Onboarding & Support: Assist with the onboarding of new client accounts using CRM tools and other relevant software. Assist with the development and maintenance of client relationships and respond to client inquiries related to sample registration and testing services.
• Administrative Support: Perform various administrative duties including creating memos processing shipping requests maintaining organized records and handling routine office tasks such as filing photocopying and faxing.
• Compliance & Best Practices: Ensure regulatory compliance in all aspects of client service and sample handling. Assist in the creation of templates for stability/shelf life studies and other testing needs.

Qualifications :

• Strong interpersonal skills and ability to collaborate with both customers and internal teams.
• Familiarity with food science and analytical testing methodologies.
• Fluency in English (reading writing and speaking).
• Ability to work independently with minimal supervision while maintaining high productivity.
• Ability to adapt to fastpaced and changing environments multitasking effectively under pressure.
• Proficiency in Microsoft Office (Outlook Word Excel PowerPoint) and experience with lab management systems such as eLIMS EuroCSR.

Education:

• High school diploma required; Bachelors degree in Food Science or related field preferred.

Experience:

• 13 years of customer service inside sales or related experience.
• Experience in the food industry or laboratory environment is a plus.
• Ability to demonstrate strong organizational skills and attention to detail.

Additional Skills:

• High accuracy and attention to detail in handling client and samplerelated information.
• Professional friendly and courteous in all interactions.
• Excellent communication skills both written and verbal.
• Ability to work effectively under pressure while maintaining a high level of professionalism.

WORKING CONDITIONS:

• This position will be working in an office environment where most of the time will be sitting at a desk working on a computer. Lightintermediate lifting requirements of no more than 30 lbs. Hazardous materials are handled using established safety procedures and appropriate PPE.
• Shift work and overtime may be required as well as working periodic weekends and/or evenings.

Additional Information :

At Eurofins we offer excellent fulltime benefits including health & dental coverage life and disability insurance RRSP with 3% company match paid holidays paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request via the website at 

As a Eurofins employee you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins please explore our website at 

We thank all applicants within commuting distance of GTA Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

NO AGENCIES CALLS OR EMAILS PLEASE

Remote Work :

No

Employment Type :

Fulltime