Cheif Concierge

• Responsible for the maintenance of all Concierge equipment
• Regularly conduct departmental meetings encouraging twoway communication when doing so
• Maintain amicable and cooperative working relations with other departments
• Comply with all Health and Safety legislation using working practices that are safe and sensible to your colleagues and to yourself
• Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
• Facilitates performance evaluations for all Concierge colleagues
• Attend any courses Management may deem beneficial
• Manages all purchasing requirements for Concierge Desk

Qualifications :

We are looking for a wellorganized and creative candidate with excellent communication and interpersonal skills who can display a passion for perfection and work in a dynamic environment. In addition the candidate should possess:

• Previous experience in a managerial capacity
• Fluent in English & Arabic
• Proven ability to guide and coach team members
• Recognized commitment to guest service and exceeding guest expectations
• Proven ability to balance complimentary objectives guest service colleague satisfaction and profitability
• Excellent leadership written/verbal communication and interpersonal skills
• Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in PMS and Microsoft Office suite (Word Excel PowerPoint)
• Degree or Diploma in Hospitality Management is an asset
• A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
• Active member of Les Clefs DOr is an asset

Additional Information :

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Remote Work :

No

Employment Type :

Fulltime