Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
- Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
- Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
- Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
- Controls and provides feedback on labour and operational expenses
- Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
- Produces yearly labour and capital budgets for Front Office Raffles Service (PBX) and Business Center
- Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
- Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
Qualifications :
We are looking for a wellorganized and creative candidate with excellent communication and interpersonal skills who can display a passion for perfection and work in a dynamic environment. In addition the candidate should possess:
- Proven ability to guide and coach team members
- Bilingual in English and Arabic
- An operational knowledge and proficiency in Property Management System
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
- Excellent leadership written/verbal communication and interpersonal skills
- Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals
- Strong guest service orientation and training skills background required
- Able to balance a variety of conflicting priorities while considering all aspects of the job E.g. Financial Operational Human Resources etc.
- A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
