Guest Service Agent
Guest Service Agent
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
- Report directly to the Duty Manager the Guest Service Agent is directly responsible for the daytoday operations of the reception whilst on duty.
- The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome at home on arriving and departing the Hotel.
- Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
- Responsible for Information desk activities (including guest queries information mail and messages).
- Identify the person to whom he/she is speaking and the subject of the request and direct the guest accordingly.
- Provide general information to customers and guests in a good and helpful manner.
- Identify ways of increasing the Hotels overall profitability within the section.
- Know how to explain the hotel and network pricing policy to guests.
- Know how to present the sales pitch for the various network products and hotel services.
- Systematically offer the hotels services to guests upon their arrival.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Qualifications :
- A Diploma in Hospitality Management or equivalent is an absolute requirement for this position
- Substantial experience in hotel front office operations is highly advantageous and will be given significant consideration
- Unwavering commitment to delivering exceptional customer service is imperative
- Exemplary communication skills are crucial; fluency in English is nonnegotiable
- The ability to work shifts weekends and public holidays is a fundamental requirement of this role
- Visa Requirements: Candidates must possess legal authorization to work in Singapore. It is critical to note that the hotel is unable to provide any assistance in obtaining work authorization documents
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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