Customer Support Associate
Customer Support Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At flatfair were on a mission to make renting easier fairer and more accessible for everyone. With over 1700 reviews on Trustpilot were doing things differentlyand were just getting started! Were looking for exceptional people to join our team and help us keep delivering outstanding customer experiences.
As a Customer Support Associate youll be at the heart of providing toptier service to our tenants landlords agents and partners ensuring their needs are met quickly and effectively.
Heres a glimpse of what youll be doing:
- Deliver exceptional customer service: Youll be the face of flatfair delivering a seamless experience across email live chat and phone always going the extra mile to help our customers.
- Be a communication hub: Youll work closely with tenants landlords and agents providing clear concise and timely updates ensuring all parties are in the loop and feel supported.
- Manage customer inquiries: Youll be responsible for handling a range of queries from activating new plans to helping manage ongoing services ensuring smooth operations every step of the way.
- Become an expert in our product: Youll develop a strong understanding of our services and processes spotting opportunities to improve and sharing feedback to enhance the customer journey.
About You
When you join us youll receive all the training and support you need to thrive in this role. Heres what were looking for in our Customer Support team:
- Experience in customer service: Youve worked with customers before whether over the phone or by email and know how to provide clear effective and friendly support.
- Excellent communicator: You can explain complex information clearly ensuring customers feel heard and understood.
- A problemsolver: You approach challenges with a proactive mindset always looking for ways to improve and deliver a better service.
- Adaptable and resilient: Youre comfortable with change and can quickly adjust to new systems processes and customer needs.
- No property experience necessary: While its a bonus whats most important is your passion for delivering amazing customer service and your ability to learn and adapt quickly.
About Us
At flatfair were changing the way people rent. Weve developed a depositfree model that allows tenants to secure a home without a hefty upfront deposit while offering landlords added protection. Its a winwin!
In the last 7 years weve helped over 30000 tenants save 25 million in upfront costs and were growing fast. As we continue to innovate and improve the rental experience for everyone involved were looking for passionate individuals to join us and make an impact.
About Our Benefits
- Starting salary up to 26000 depending on experience
- 10% annual bonus
- 25 days annual leave plus an extra day for every year youre part of the team
- Stock options so you own a piece of the business
- 1500 personal development budget
- Monthly wellbeing allowance
- Private medical insurance with Vitality
If youre looking to make a real impact with a company that values innovation change and putting people first flatfair is the place for you. Ready to join the team Apply now and help us shape the future of renting!
Interview Process
Once youve applied youll receive an invitation to complete an online assessment which is a key part of our hiring process. After that therell be a phone interview with our Head of HR and a final interview with our Head of Customer Support.
Employment Type
Full Time
