Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Specialist (Energy Management Systems)
Location: Birmingham Alabama
The Technical Support Specialist (Energy Management Systems) is part of a contracted 24x7x365 team responsible for frontline computer systems and application diagnostics and support. This role serves as the primary communication channel between customers support personnel and management.
Education & Experience Requirements- Formal education in Computer Science or a related IT field or equivalent experience.
- Excellent interpersonal and communication skills both oral and written.
- Ability to collaborate with professionals in a teamoriented and highpressure environment.
- Exceptional customer service skills.
- Understanding of Critical Infrastructure Protection (CIP) SarbanesOxley and federal regulatory compliance requirements.
- Strong multitasking and task prioritization skills based on criticality and operational impact.
- Proficiency in following and applying Change Management processes and knowledgebased procedures.
- Preferred: Working knowledge of Windowsbased operating systems.
- Preferred: Working knowledge of AIX or other UNIXbased operating systems.
- Preferred: Familiarity with distributed computer networks.
- Ability to build and maintain relationships with key customers.
- Availability to work nights weekends and holidays on a rotating shift.
- Strong critical thinking and problemsolving abilities.
- Monitor the health and availability of primary SCADA and ancillary systems daily.
- Provide frontline problem resolution and coordinate repairs with EMS Department Personnel or other company teams.
- Notify key customers to coordinate system outages or events impacting critical systems.
- Offer feedback to the Team Lead and Supervisor for process improvements and customer feedback.
- Track and document cases to completion with the support of EMS Department personnel.
- Adhere to Electronic and Physical access policies.
- Monitor and support Business Continuity and Disaster Recovery systems daily.
- Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
- Adhere to Separation Protocol guidelines.
- Pass all requirements of the Southern Company Insider Threat Program.
- Undergo enhanced screening including background checks drug screening and psychological assessment.
- Must be prepared to serve as essential personnel during severe weather potentially requiring sequestration near the control center.
- Must work rotating 8 or 12hour shifts including day and night shifts.
Employment Type
Full Time
