Customer Service Representative with High Level of Norwegian Remote - Spain
Customer Service Representative with High Level of Norwegian Remote - Spain
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Job Description
Who We Are
CPM International is a global leader in customer service sales and technical support solutions. With a presence in over 30 countries we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client
Is a global leader in hygiene health and nutrition creating trusted and beloved brands for generations. Driven by a mission to protect heal and nurture they strive for a cleaner healthier world. As a Customer Support Agent you will handle customer inquiries across various channels including phone email chat and social media with a strong focus on firstcontact resolution to provide exceptional customer experiences.
Tasks
Whats your Mission
- Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone email chat and social media.
- Problem Solver: Analyse customer issues identify root causes and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.
Requirements
Your Experience Our Future
- Excellent Communication: Fluent in Norwegian with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- CustomerCentric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive ProblemSolving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
Your Benefits Package
- Start Date: ASAP
- Contract: Temporary (3month contract with 1month probation period)
- Position: Customer Service Representative
- Hours: 39 hours/week
- Work Schedule: Monday to Friday from 9:00am to 6:00pm
- Salary: 17537.76 gross per year
- Holidays: 24 calendar days / 2 accrued days per month
- Work Model: Hybrid (4 days per month at the office) or WFH if outside of Catalua
- Training: 2 weeks of fully based in the office training Monday to Friday from 9:00am to 6:00pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Wellbeing Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Lets chat about your future at CPM International!
Employment Type
Full Time
