Customer Support Specialist
Customer Support Specialist
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USD USD 24 - 26
1 Vacancy
Job Description
Join the dynamic team at TAS Realty Group as a Customer Support Specialist where you will play an integral role in delivering exceptional service to our clients. Located in the thriving Houston Metro Area TAS Realty Group is renowned for its tenacious aggressive and successful approach in the real estate industry. As a Customer Support Specialist you will be responsible for providing comprehensive assistance to clients ensuring they have the resources and knowledge needed to navigate their real estate transactions with confidence. You will be part of a company dedicated to a mission of empowerment through education and support living up to the vision set forth by our founder LaTisha Grant. If you are passionate about customer satisfaction and thrive in a fastpaced collaborative environment we invite you to contribute your skills and enthusiasm to our growing team helping to maintain our reputation for excellence in client experience.
Tasks
* Respond to client inquiries promptly and professionally via phone email and other communication channels.
* Provide accurate and helpful information about our services properties and processes.
* Resolve client issues and complaints with empathy and efficiency escalating complex issues as needed.
* Maintain detailed records of client interactions and feedback in our CRM system.
* Proactively identify and address potential client concerns.
* Collaborate with other team members to improve client experience and streamline processes.
* Stay uptodate on market trends property listings and company policies.
* Contribute to a positive and supportive team environment.
* Perform other related duties as assigned.
Requirements
* Excellent written and verbal communication skills.
* Proven ability to provide exceptional customer service in a fastpaced environment.
* Strong problemsolving and critical thinking skills.
* Ability to multitask and manage multiple client interactions effectively.
* Proficiency in using CRM software (experience with Salesforce HubSpot is a plus).
* Strong attention to detail and accuracy.
* Ability to work independently and as part of a team.
* High school diploma or equivalent; some college experience preferred.
* Previous experience in customer service or real estate is a plus.
* Bilingual skills (if applicable).
Employment Type
Full Time
