VDOT Technical Support 2 ONSITE Salem VA
VDOT Technical Support 2 ONSITE Salem VA
Posted on :
22-01-2025
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1 Vacancy
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Job Description
VDOT Technical Support 2 ONSITE Salem VA
*candidates local to the Roanoke/Salem VA area required
*candidate will be required to work ONSITE daily MF 85pm NO exceptions working with end users within the assigned district
*the contract to be extended annually beyond June 30 2025 likely for 612 months
*MUST possess a valid drivers license and have a clear driving history will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills Skill Required /Desired Amount Consultant number of years Experience Consultant last year used Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams Required 5 Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Experience working with help desk request tracking and reporting tools Required 5 Strong Customer Service skills that include a customer first attitude Required 5 Provide computer training for field staff Desired 0 Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired 0 Experience with creating training documentation. Nice to have 0 Questions No. Question Consultant Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 In what city and state does your candidate PERMANENTLY reside Question4 Is your candidate able to work onsite in Salem VA daily MF 85pm This is REQUIRED. Question5 Does your candidate possess a valid drivers license and a clean driving record This is REQUIRED. Question6 How soon after an offer can your candidate start
*candidates local to the Roanoke/Salem VA area required
*candidate will be required to work ONSITE daily MF 85pm NO exceptions working with end users within the assigned district
*the contract to be extended annually beyond June 30 2025 likely for 612 months
*MUST possess a valid drivers license and have a clear driving history will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills
Employment Type
Full Time
Key Skills
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