Service Desk Analyst
Service Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Available 24/7 365 days a year our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues incident resolution user inquiries and service requests ensuring efficient problemsolving user satisfaction and seamless operations through effective communication and troubleshooting.
As a job title at Endava...enter 23 sentences here describing the core responsibilities and expectations of the role
Responsibilities:
- Act as first point of contact to support customers reporting issues requesting information access or guidance via email phone IM or any other agreed channel.
- Log classify troubleshoot resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
- Advise customers on appropriate course of action and timelines using a professional customeroriented language.
- Act as an interface between customers and Endava support teams.
- Collaborate with internal/external departments to deliver a highquality service.
Qualifications :
- Advanced English language skills mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan valuebased recognition awards referral bonus;
- Career Development: Career coaching global career opportunities nonlinear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions passiton sessions workshops conferences;
- WorkLife Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Our diversity makes us stronger it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us regardless of background identity or personal characteristics feels valued respected and free from discrimination. As an equal opportunity employer we welcome applications from all individuals and base hiring decisions on merit skills qualifications and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
