Customer Success Engineer
Customer Success Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Success Engineer (CSE) is a technical role that works directly with customers to help them succeed with CyberArks products. As a CSE youll assist customers with technical questions show how CyberArk solutions can work for their needs help with integrations and support deployments. Your role is to connect technical solutions with customer goals ensuring they use CyberArk effectively and securely. By working closely with Customer Success Managers (CSMs) and Account Executives (AEs) youll help troubleshoot challenges improve customer setups and encourage the adoption of CyberArks tools.
Responsibilities:
Work closely with Customer Success Managers (CSMs) and Account Executives (AEs) to help customers with technical questions challenges and requests.
Demonstrate how Venafi products can solve specific customer needs through tailored product demos.
Help customers design secure and scalable solutions for managing machine identities including certificates and SSH keys.
Provide handson support for setting up and integrating Venafi solutions in different environments like cloud onpremises or hybrid setups.
Assist with troubleshooting technical issues and work with other teams to resolve them quickly.
Lead technical sessions workshops and discussions to help customers make the most of Venafi products.
Help customers use Venafi solutions with automation tools like Jenkins Docker Kubernetes and Ansible to support their DevOps processes.
Share customer feedback and ideas with internal teams to improve Venafis products and services.
Keep up with the latest technology trends and updates to provide helpful advice to customers.
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Qualifications :
A degree in Computer Science Information Technology or a related fieldor equivalent practical experience.
At least 3 years of experience in technical roles that involve working directly with customers like solution engineering technical support or professional services.
Some experience with Venafi products such as TLS Protect CodeSign Protect SSH Protect or others.
A good understanding of PKI TLS/SSL protocols and basic cryptography concepts.
Experience with scripting or automation tools like PowerShell Python or Ansible.
Familiarity with DevOps tools and workflows including Jenkins Docker or Kubernetes.
Basic experience working with Kubernetes and tools like certmanager for managing certificates.
Knowledge of cloud platforms (AWS Azure Google Cloud) and tools like Azure Key Vault is a plus.
Understanding of encryption SSH key management or code signing is helpful.
Familiarity with identity and access management (IAM) tools or frameworks.
Good communication and presentation skills with the ability to explain technical ideas to people who may not have a technical background.
Additional Information :
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $95000 $132000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
