End Support Consultant
End Support Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!
Title: End Support Consultant (VOIP & Softphone Specialist)
Location: Detroit MI (Travel required within the Detroit area)
Type: Contract/FullTime
Travel: Travel will be reimbursed by the customer
Rate: $ 30 40/hr
Position Overview:
We are seeking a skilled End Support Consultant with expertise in VOIP (Voice over IP) and Softphone systems to provide technical support for clients in and around the Detroit area. The ideal candidate will have experience troubleshooting installing and configuring VOIP solutions along with a deep understanding of Softphone technology. This role requires onsite visits to customer locations with all travel expenses paid by the customer.
Responsibilities:
- Provide technical support for VOIP and Softphone systems ensuring efficient performance and resolving any issues.
- Install configure and troubleshoot VOIP systems at customer sites.
- Assist clients with Softphone setup including installation configuration and connectivity issues.
- Train endusers on VOIP and Softphone systems ensuring proper use and troubleshooting techniques.
- Collaborate with internal teams to resolve complex issues and improve system functionality.
- Travel to various customer locations within the Detroit area to provide onsite support.
- Document all support requests and solutions in the ticketing system.
- Maintain uptodate knowledge of VOIP and Softphone technologies.
Requirements:
- Proven experience with VOIP systems and Softphone technology.
- Strong troubleshooting and problemsolving skills.
- Excellent communication and customer service skills.
- Ability to travel frequently within the Detroit area for onsite visits.
- Valid drivers license and reliable transportation.
- Previous experience in a clientfacing support role is a plus.
- Ability to work independently and manage multiple tasks effectively.
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full Time
