Customer Service Manager Dutch Speaking
Customer Service Manager Dutch Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
Were looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. Youll be a champion for our customers ensuring they have an exceptional experience at every touchpoint. Youll inspire your team to deliver outstanding service drive continuous improvement and build strong relationships with our valued customers.
What Youll Do
Lead and Mentor: Guide coach and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
Elevate the Customer Experience: Develop and implement strategies to enhance customer satisfaction loyalty and retention. Be a proactive advocate for our customers ensuring their voices are heard and their needs are met.
Drive Operational Excellence: Analyze customer service metrics identify areas for improvement and implement solutions to streamline processes and enhance efficiency.
Empower Your Team: Provide your team with the tools resources and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
Collaborate CrossFunctionally: Partner with other departments (e.g. Sales Marketing Product) to ensure a seamless customer experience and achieve shared business objectives.
Resolve Escalations: Handle escalated customer issues with empathy and professionalism finding solutions that build trust and loyalty.
Champion a CustomerCentric Culture: Promote a culture of customer focus throughout the organization ensuring that customer needs are at the forefront of all decisions
Qualifications :
What Youll Bring
Proven Experience: 3 years of experience leading and managing a customer service team preferably
Customer Obsession: A genuine passion for outstanding service and exceeding customer expectations.
Leadership Skills: The ability to inspire motivate and develop a highperforming team.
Communication Mastery: Excellent written and verbal communication skills in English and Dutch with the ability to build rapport with customers and colleagues at all levels.
ProblemSolving Prowess: Strong analytical and problemsolving skills to identify root causes and implement effective solutions.
DataDriven Mindset: Experience using data and metrics to track performance identify trends and drive improvements.
Additional Information :
Additional information
Who we are! Our Story:
Each of us Every day! Eight Values. One Team!
We understand diversity and equal opportunities as enrichment for our futureoriented work at Avery Dennison. With us teams are balanced and diverse. Because each of us is unique and we appreciate bringing together different personalities and talents.
Avery Dennison is an equalopportunity employer. You are interested in knowing more about our Diversity & Inclusion approach Please go to averydennison.com/en/home/aboutus/diversityandinclusion.html
At Avery Dennison we do what we love and we love what we do Just click here and get us to know even better: Life @ Avery Dennison (linkedin.com/company/averydennison/life/emea)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
